Windows Desktop Administrator, Jr

Position Title: Windows Desktop Administrator, Jr Location: US-Michigan-Detroit Job ID: 5306 # of Openings: 1 Category: Information Technology Clearance: Secret Clearance Status: Active Type: Regular Full-Time Overview The Windows Desktop Administrator Jr provides CAA and Army Contracting Command – Detroit Arsenal (ACC-DTA), full IT support, including but not limited to system administration, user support, technical support assistance, service request management, remote desktop management, self-help tools, Hardware (HW), and Software (SW) direct service desk support. Responsibilities Install, upgrade, and troubleshoot all hardware and software for the installed customer base. Provide on-site and remote technical support to users. Provide multi-media coordination and assistance for the setup and execution of conferences, meetings, and Video Teleconference (VTC) operations. Fully document support tickets on reported issues. Assist customers through the installation of applications and computer peripherals. Guide users with simple, step-by-step instructions. Provide formal, informal, and On-the-Job Training related to help desk applications, to customers and Military/Government internal staff, as required. Conduct troubleshooting when required. Support special network user devices and other mission systems and applications deployed within an unclassified/classified environment or network. Qualifications Associate’s Degree with 3-5 years of helpdesk support experience. Knowledge of common software applications, such as web browsing (i.e., Microsoft Edge), email (i.e., Microsoft Outlook), word processing (i.e., Microsoft Word), spreadsheets (i.e., Microsoft Excel), presentations (i.e., Microsoft PowerPoint), databases (i.e., Microsoft Access), photo editing tools, desktop publishing software, and scanning tools. Secret Clearance Benefits Our package also includes: Medical, Dental & Vision Insurance Flexible Spending Accounts Short-Term and Long-Term Disability Insurance Life Insurance Paid Time Off & Holidays Earned Bonuses & Awards Professional Training Reimbursement Employee Assistance Program Equal Opportunity Employer/Protected Veteran/Disability Equal employment opportunity, including veterans and individuals with disabilities.

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