Patient Services Representative | Specialty Clinics | Full Time

Job Title

Job Duties and Responsibilities:

• Greet patients and visitors on the phone or in person with professionalism representing the Gritman Way
• Maintains a positive attitude works well with all staff and departments
• Monitor call queue and/or lobby for wait times or issues
• Protect patient rights by maintaining strict confidentiality
• Enters quality phone notes/patient cases Prepare end of day deposit reconciliation paperwork
• Maintains accurate and complete patient accounts
• Quality Data input of insurance information
• Appropriate scheduling of appointments
• Obtains appropriate information from patients for new and existing accounts
• Responsible for keeping the reception area clean
• Maintains a balanced cash drawer
• Consistently demonstrates AIDET
• Registers patients for the portal Performs opening and closing tasks
• Collects copays/outstanding balances
• Assists in the preparation of proper paperwork for appointment/chart prep
• Responds to simple face-to-face medical record requests from patients
• Reviews and researches patient concerns/complaints
• Works with Epic to problem solve workflow issues when a patient is having difficulty checking in.
• Manages patient appointment confirmation through Epic.

Job Requirements:

• Work Experience: Experience working with computers.
• Knowledge, Skills, and Abilities: Basic office functions, excellent customer service, written and verbal communication, positive attitude, ability to work closely with others, critical thinking, flexibility, computer skills.

Preferred Qualifications:

• Prior education and/or experience in a medical office.

Functional Demands:

• Population(s) served: Neonatal, pediatric, adolescent, adult, geriatric, diverse demographics.
• Physical Demands: Fast-paced environment, some lifting, reaching, pushing, pulling, sitting, standing, corrected vision and hearing required.
• Environmental Conditions: Indoors, exposure to limited outdoor environment, exposure to public germs and viruses.

Organizational Expectations:

• Provides a positive and professional representation of the organization.
• Promotes a culture of safety for patients and employees through proper identification, reporting, documentation, and prevention.
• Maintains hospital standards for a clean and quiet environment.
• Maintains competency and knowledge of current standards of practice, trends, and developments in related scope-of-practice or job role.
• Participates in ongoing quality improvement activities.
• Maintains compliance with organization's policies, as well as established practices, protocols, and procedures of the position, department, and applicable professional standards.
• Complies with organizational and regulatory policies for handling confidential information.
• Demonstrates excellent customer service through their attitude and actions, consistent with the standards contained in The Gritman Way.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.