Veterinary Receptionist

Job Description

Job Description

Veterinary Receptionist — Animal Clinic Northview
North Ridgeville, OH | Full-Time

Schedule & Pay

• Monday-Friday, 1:00 PM-9:30 PM with rotating Saturdays (7:30 AM-4:00 PM)
• Starting at $15.00/hour with shift differential pay starting at $22.95/hour
• Shift differential during specified scheduled ER times (Saturdays, Sundays and anytime after 9:30pm Monday through Friday til 7:30am the next day).

Why Animal Clinic Northview

Medical/Dental/Vision • 401k with match • PTO • CE allowance • License renewal reimbursement • Pet care discounts • Pet food discounts • Uniform allowance • 90-day review & annual performance reviews

Our Veterinary Receptionists play a vital role in the client experience and may support multiple areas of the department, including patient flow, client greeter/front desk duties, and billing functions. Team members are cross-trained to provide flexible support throughout the hospital based on business needs and individual strengths.

What You'll Do

• Deliver an exceptional client and patient experience through a variety of front-of-house and reception support functions
• Welcome clients and patients, provide outstanding customer service, and help create a positive first impression of the hospital
• Support patient flow by preparing exam rooms, obtaining patient weights, collecting appointment information, and assisting with admissions and discharges
• Perform reception and administrative duties, including scheduling support, document processing, medical record maintenance, and communication with clients and team members
• Assist with billing and payment-related activities, ensuring accuracy and efficiency in financial transactions
• Coordinate medication pickups, surgery admissions, and other client service needs
• Maintain clean, organized, and professional lobby, exam room, and reception areas
• Respond calmly and efficiently in fast-paced, urgent, or emergency situations
• Cross-train across multiple reception functions, including client greeter, billing, and patient flow responsibilities, to support hospital operations and team success
• Collaborate with doctors, technicians, and fellow team members to provide seamless care and service

What You Bring

• Strong customer service skills and a friendly, professional, and welcoming demeanor
• Excellent communication, organization, and attention-to-detail skills
• Ability to multitask and prioritize effectively in a fast-paced veterinary environment
• Comfort working with clients, handling administrative tasks, and learning multiple reception functions
• Aptitude for accurate recordkeeping, data entry, and financial transactions
• Compassion for patients and clients, with a commitment to delivering exceptional service
• Ability to safely handle and restrain pets with appropriate assistance when needed
• Reliable attendance and flexibility to work evenings, weekends, and holidays as required
• A positive attitude and commitment to teamwork, collaboration, and continuous learning

Ready to take the next step? We'd love to meet you.

Animal Clinic Northview /COVE Animal Health is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.