Field Service Technician (Remote)

Join ProMach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there’s a place for you here. Be a problem‑solver, a closer, a futurist—whatever drives you. At ProMach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we’ll be proud to have you on the journey. Do you love to travel? Passionate about serving as a brand ambassador? Feel fulfilled by solving technical challenges? Our field service team specializes in keeping our machine performance strong. Our team is dedicated to staying calm while acting quickly, finding solutions, and exceeding customer expectations. We offer rewarding, challenging opportunities throughout the world, across multiple packaging segments. If you are energized by providing best‑in‑class customer experiences and strive for advanced technical skills, we want to talk to you. Responsibilities Support TechniBlend (OEM) equipment and systems at customer production facilities. Diagnose and troubleshoot mechanical, electrical and controls technical errors with equipment and determine and execute proper solutions. Remotely monitor the effectiveness and performance of equipment via remote access software and direct communication with customers. Conduct testing and commissioning of control systems, ensuring functionality, reliability, and safety. Perform modifications, upgrades, and routine maintenance to existing equipment to meet customer needs and requirements. Provide best‑in‑class service with customers and collaborate professionally with fellow technical service and engineering personnel. Provide training to the customers on equipment operations and maintenance procedures. Produce timely, accurate and detailed service reports. Comprehend customer requirements and make appropriate recommendations and modifications as required. Manage field service appointments and customer troubleshooting requests through Salesforce – Field Service Lightning. Manage travel and expenses through expense management software while following company policies. Qualifications Proven field service and technical service experience and aptitude. Ability to troubleshoot, test, repair and service technical equipment. Ability to work flexible shifts and adapt to changing work schedules. Willingness to travel up to 70% of the time (primarily domestic / USA). Ability to work extended hours and weekends. Able to effectively organize, schedule, and carry out work assignments with minimal supervision. Read and interpret technical manuals, blueprints, diagrams. Understanding of the safe operation of hand tools and power equipment. Effective communication skills, verbal as well as written. Well‑developed skills in problem solving and troubleshooting. Broad technical knowledge of process and/or industrial automation. Mechanical aptitude and ability to perform mechanical and physical tasks. Ability to support customers during and after hours on a scheduled basis. Additional Skills Brewing, Food & Beverage processing equipment experience a plus. Ambitious, fun & flexible. Organized, with strong time management skills and a strong work ethic. Technical curiosity is critical. High attention to detail. Education and Experience Requesting (not required) 3 to 5 years of experience in installation, industrial maintenance, and troubleshooting of processing systems preferred. Associates or technical degree in engineering or related field required. – Prefer higher level education in engineering, electronics, programming, etc. Proficient knowledge of mechanical, electrical and process systems used in the brewing, food & beverage production industry. Experience with various control systems and PLCs (Programmable Logic Controllers), especially Rockwell Automation / Allen‑Bradley systems. Experience with mechanical process equipment such as pumps, valves, meters and other components. Computer knowledge: Microsoft Office, Excel and Word, Salesforce, Syteline. Benefits In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental/vision programs, life insurance, disability insurance, paid time off programs, a retirement savings plan with a company match, and a wellness program. There is no waiting period for benefits–you are eligible on your first day of employment. Training and career development opportunities are provided to help you grow in your role. Equal Opportunity Employer ProMach is an Equal Opportunity Employer. Pro Mach uses E‑Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug‑free workplace. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Please note that the pay ranges listed on external job boards, outside our posting details, do not accurately reflect our internal compensation ranges. Additional Information

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