Branch Sales Associate

About Us Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. At CE we proudly distribute industry-leading brands such as Carrier, Bryant, Payne, GREE, and other HVAC and Refrigeration equipment. We also offer a full-line of aftermarket parts, supplies, and accessories. With over 200 locations across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada, we have more than 2,000 employees and a robust e‑Commerce platform that allows us to provide best-in-class service when and where customers need it. Job Summary As a Branch Counter Sales Associate, you will be the face of our branch, delivering exceptional customer service, product knowledge, and support to HVAC/R professionals and contractors who visit our location. Your enthusiasm for the industry, strong communication skills, and commitment to delivering top-notch customer service will be key to your success. This position is eligible for performance-based bonuses and incentives. Essential Duties And Responsibilities Customer Service: Greet customers warmly and assist them in finding the right HVAC/R products and supplies. Provide expert advice, product information, and recommendations. Order Processing: Accurately process customer orders, ensuring all requested items are available, correctly priced, and invoiced. Handle cash, checks, and credit card transactions with precision. Product Knowledge: Maintain a deep understanding of our HVAC/R product inventory, including specifications, compatibility, and pricing. Stay current with industry trends and new product releases. Stock Management: Monitor and replenish stock levels on the sales floor, conduct regular inventory counts, and report discrepancies to the store manager. Technical Support: Assist customers in troubleshooting and finding solutions to technical issues related to HVAC/R equipment and components. Safety Compliance: Adhere to safety protocols, maintain a clean and organized counter area, and ensure a safe working environment for both customers and colleagues. Documentation: Complete all necessary paperwork and documentation for customer transactions, including invoices, returns, and warranty claims. Travel: This role may require occasional travel to various locations for training, professional development, or meetings. Candidates should be prepared to travel with advance notice whenever possible. Qualifications Prior experience in customer service. Prior leadership roles with profit and loss responsibility preferred. Experience leading people in a retail environment. Demonstrated ability to rapidly grow sales in a retail environment. Experience building and maintaining cross‑functional relationships. Experience analyzing and using customer, market, and competitor data to make informed decisions and business planning. Preferred Qualifications Experience working with HVAC contractors strongly desired. Computer literacy with proficiency in MS Office applications. Ability to work in a team environment and be willing to participate. Ability to function at an above‑average level in a technical environment. Prior experience using sales and/or inventory management systems. Requirements High School Diploma or GED equivalent; Associate's degree in business, marketing, or a related field preferred. Experience managing in a B2B environment in distribution or wholesale sales preferred but not required. Excellent relationship‑building skills; must be a team builder and player with a focus on sales. Equal Opportunity Statement Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on an equal basis. #J-18808-Ljbffr