Client Service Specialist

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Curious how your healthcare expertise and consultative sales skills can shape the future of hospitals and major healthcare organizations? As a Vertical Major Account Manager, Healthcare at Spectrum, you will position Spectrum Business as the trusted advisor for voice, video and data solutions, driving growth and building enduring relationships with strategic accounts. Your impact will ensure clients achieve their long-term goals while advancing Spectrum’s leadership in healthcare communications.

How You Will Make an Impact
Lead proactive consultative needs analyses and execute account strategies with the Sales Manager to support healthcare clients
Monitor assigned accounts to identify revenue growth opportunities and improve service levels for hospitals and large healthcare organizations
Achieve monthly and annual new revenue and renewal quotas by understanding and addressing complex voice, video and data needs
Present tailored proposals and facilitate sales presentations to resolve client business challenges
Expand Spectrum Business’s reach by cultivating relationships and securing contract renewals with new and existing contacts
Qualify new leads, coordinate site surveys and submit return on investment analyses to sales management
Maintain accurate sales databases for tracking client information and sales activities
Collaborate with Sales Engineering, Sales Support and Marketing teams to enhance the client experience
Attend sales meetings and training sessions to improve sales knowledge and stay informed on market trends
Ensure compliance with Spectrum policies to mitigate risks and support account success

Working Conditions
Office-based role with regular travel required to client locations within assigned footprint

What You Will Bring to Spectrum

Required Qualifications

Education
High school diploma or equivalent from an accredited organization (GED)
Experience
3+ years of sales experience exceeding revenue goals
Skills
Read, write, speak and understand English
Demonstrated track record of exceeding sales quotas
Strong understanding of computer networking, LAN and WAN technologies, high-capacity and fiber-connected networks
Proven product and technical knowledge
Effective relationship building, networking, negotiation and closing skills
Quick learner able to apply new knowledge and partner with support resources for account growth
Valid driver’s license, safe driving record and willingness to travel as needed

Preferred Qualifications

Education
Bachelor’s degree in a business-related field or equivalent combination of education, training and experience
Experience
3+ years of sales experience exceeding revenue quotas, preferably selling data, voice or video solutions in the telecommunications B2B industry
Skills
In-depth knowledge of CRM systems such as Salesforce
Familiarity with the healthcare industry
Proficiency with Microsoft Excel, Word, PowerPoint and Outlook

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Here, our employees don’t just have jobs, theyre building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

The base pay for this position generally is between $69,000.00 and $136,600.00 . The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

In addition, this position has a commission earnings target starting at $88,800 .

Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.