Case Manager

Case Manager

Founded in 1991, Hope Solutions, formerly Contra Costa Interfaith Housing, is a vibrant and socially responsive non-profit agency that provides permanent housing and vital support services to over 2,000 homeless or at-risk families and individuals in Contra Costa County. Over 40 faith-based communities support our work, although there are no religious requirements or affiliations to receive services.

Are you seeking a new role that fully utilizes your talents and potential—while helping to make the world a better place? If so, please read on!

Hope Solution's mission is to heal the effects of poverty and homelessness by providing permanent housing and vital support services to highly vulnerable families and individuals.

Could our mission be your mission?

The Case Manager plays a vital role in delivering on-site case management services tailored to seniors residing in an apartment complex in Richmond, CA. This encompassing support includes ongoing assessment of individual needs, facilitating access to medical, mental health, recovery, financial, and legal services essential for securing housing stability. The Case Manager also offers guidance on fostering positive landlord/property manager relationships and providing eviction prevention services. Operating collaboratively with Housing Authority and Health Housing and Homeless Services staff, alongside other providers vested in client well-being, the Case Manager offers personalized and adaptable assistance to formerly homeless adults. This support is designed to cultivate housing stability and empower individuals to achieve self-determined Action Plan objectives.

At the core of the Case Manager's approach lies a participant-driven philosophy, underpinned by a strength-based, trauma-informed methodology. This ensures services are aligned with individual strengths, experiences, and aspirations. Case Management services are thoughtfully designed to be convenient and accessible, offered both within the community and at the apartment complex, maximizing ease and effectiveness. In essence, the Case Manager not only supports housing stability but also contributes to the overall well-being of seniors, fostering resilience, and making a lasting impact within their lives and the community.

Supervisory Responsibility: None

What Will You Do:

Client Support:

• Maintain awareness of culturally diverse consumer populations and perform duties with attention to cultural needs.
• Maintain contact with all consumers in the caseload and provide home visits according to an identified level of need.
• Perform comprehensive psychosocial, life skills, and financial assessments.
• Working collaboratively with consumers, developing and monitoring progress on individual or family service plans, encouraging independent action, and/or providing aid as appropriate.
• Provide Case Management support, including but not limited to assistance with budgeting, accessing needed benefits and services, accompanying consumers to mental health/medical appointments, and supporting overall housing stability.
• Assure the provision of supportive mental health interventions as needed, including mental health crisis management.
• Provide linkage for medical, mental health, addiction/recovery, financial, legal, and other community services as needed, and coordinate with all persons/agencies involved in a consumer's service plan for the duration of service delivery.
• On an as-needed basis, assist consumers to locate units with landlords/property managers willing to accept voucher payments and/or negotiate housing issues with existing landlords/property managers, supporting consumers to have quality, habitable homes.
• With consumer permission, collaborate closely with all providers involved in supporting them to overcome issues that may place them at risk for eviction, including but not limited to behavioral issues, mental health problems, or physical limitations that affect their ability to abide by lease agreements/rules of residency.
• Assist with consumer certification/verification paperwork as needed.

Organizational/Administrative Responsibilities:

• Professionally represent Hope Solutions in all circumstances.
• Comply with all legal/ethical professional guidelines for maintaining consumer confidentiality, adhering to HIPAA guidelines, protecting consumer rights, advocating on consumers' behalf, and assuring consumer safety.
• Comply with all local, state, and federal regulations and Hope Solutions policies and procedures.
• Complete required administrative paperwork and reports in a timely and accurate manner.
• Attend all required meetings, including but not limited to Hope Solutions staff meetings, team meetings, consumer case conferences, and linkage meetings with other agencies.
• Complete required personnel-related paperwork and complete expenditure reports for food supplies, petty cash expenses, and/or mileage in a timely and accurate manner.
• Document all services provided in a timely manner.
• Assist with data generation for reports and funding applications as needed.
• Perform other duties and responsibilities as assigned.
• On-call, after-hours, and backup work may be required.

Work Location Classification:

• Site-Based: Work is primarily performed at an assigned Hope Solutions location. This classification applies to roles where on-site presence is needed to support administrative operations, program operations, clients, supervision, and team collaboration.
• Work from home must be approved in advance by the Program Director or Manager. Written approval (email) is required.
• All new program employees are expected to work on-site for the first 90 calendar days. Any exception requires approval from the Program Director or Manager.
• Client-facing work may occur on-site or in the field, depending on the role and program needs, and may include appointments, sessions, engagements, support services, client-present coordination of community resources/services, and other direct service activities.
• This expectation may flex to accommodate operational needs, client availability, safety concerns, or urgent program priorities while still meeting performance expectations.
• When requesting to work from home, the employee must make the request to their direct supervisor in advance. The request must include the requested date/hours, business reasons, and a work plan for the day. For urgent same-day situations, the employee must notify leadership as early as possible and follow directions regarding work-from-home approval, schedule adjustment, or use of leave time.
• When approved to work from home, employees must maintain confidentiality, work from a professional/private environment, complete assigned tasks and documentation on time, and track time accurately.

Cultural Responsiveness:

• Awareness of and aptitude to understand, respect, and adapt to cultural and identity-based differences within group environments appropriately and effectively.
• Knowledge of and commitment to concepts and issues tied to social justice and housing justice.
• Experience fostering and reinforcing an environment that values unique experiences, cultures, personal humility, authenticity, backgrounds, and goals.
• Participate in and complete our new employee onboarding process, which includes reading and discussing a short chapter in the book, The Color of Law.

Position Qualifications:

• Knowledge of and belief in "Housing First" philosophy and strategies.
• Passion for and demonstrated experience successfully supporting vulnerable populations, especially homeless clients with mental disabilities.
• BA degree in social work or related field; equivalent experience will be considered.
• Minimum of two years' experience in the human service field, preferably with housing retention barriers such as substance abuse, mental health, and/or income challenges.
• Bi-lingual in English/Spanish preferred.
• Outstanding written and verbal communication skills.
• Computer proficiency in the use of Microsoft and database applications.
• Must have an operational vehicle, auto insurance, valid California driver's license, and be willing to drive for work.
• Must pass LiveScan screening and TB test.
• Salary contingent upon skill and experience.

Physical Qualifications:

• The person in this position may make home visits to consumers who live on second or third-floor apartments (without elevators) and will need to be able to climb stairs.
• May accompany consumers on walks to local resources (grocery store, childcare, parks) up to ½ mile in distance.
• Must be able to work in a desk setting for up to 3 hours at a time to make calls to consumers, research resources on the internet, and collaborate with community providers with calls/emails.
• Office setting activities are required, such as typing on a laptop/computer to respond to emails, entering case notes into a database, and copying/faxing forms and documents on a copy machine related to maintaining or obtaining housing.
• Occasionally must be able to lift and carry objects weighing up to 25 pounds, including furnishings for new residents, files, holiday gifts, and food donations.
• Ability to drive an automobile and transport oneself and consumers to appointments or meet at consumer homes, including