Case Manager

Eating Disorders Case Manager (9313C) University Health Services 77650 Join to apply for the Eating Disorders Case Manager (9313C) University Health Services 77650 role at Inside Higher Ed About Berkeley At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff. As a world-leading institution, Berkeley is known for its academic and research excellence, public mission, diverse student body, and commitment to equity and social justice. We are looking for applicants who reflect California's diversity and want to be part of an inclusive, equity-focused community that views education as a matter of social justice. Departmental Overview UC Berkeley's University Health Services (UHS) provides comprehensive medical, mental health, insurance and health promotion services to all Berkeley students, and a variety of health programs for faculty and staff. Approximately 65,000 visits occur annually including Primary Care, Urgent Care, Occupational Health and Specialty Clinics. Responsibilities Assists and supports Eating Disorders team by providing case management of patients, especially those requiring coordination of care between multiple UHS services and/or external providers. Provides case management for Eating Disorders patients in collaboration with Primary Care, Urgent Care, Social Services counselors, and Registered Dieticians. Case management may include regular phone or in-person patient visits, responding to patient-initiated contacts by phone or secure message, identification of patient-centered solutions to overcoming barriers to care, facilitation of internal and/or external referrals, health system navigation, completing requested or required documentation, advocacy and communication with campus or community partners, coordination of multidisciplinary case conferences, tracking patients lost and follow-up. Works with patients to develop a patient-centered care plan, which may include employing various psychosocial and psychological techniques such as behavioral activation, problem solving, goal setting, motivational interviewing and harm reduction techniques. Documents patient progress, treatment recommendations, interventions and patient response in the EHR and other required systems so as to facilitate the sharing of information with other involved providers and coordination of care. Tracks patients who have not followed-up with treatment recommendations and works with ED Treatment Team providers and patients to determine the need for follow-up and barriers to treatment adherence. Participates in weekly Eating Disorders Team Meetings. Assists patients and ED Treatment team in supporting medication management as prescribed by Primary Care and medical providers. Participates in regularly scheduled caseload consultation with Eating Disorders Team members. If the patient is not participating in treatment, the Eating Disorders Care Manager works with the patient and other clinical staff to identify and address the barriers to treatment adherence. For patients without current mental health support, provides support for patients awaiting initial Eating Disorders counseling appointments and communicates acute issues to Eating Disorders providers. Works with any involved counselor to follow up with at-risk patients who miss initial Eating Disorders intake appointments. Collaboration Works directly with all clinic providers, support staff, other professionals and supervisors to ensure that the patient is receiving all applicable integrated health services aimed at improving the patient's physical and mental health. Supports colleagues by offering and accepting assistance, sharing information, and utilizing resources effectively. Participates in regularly scheduled and clinically indicated ad hoc consultation meetings with colleagues to discuss relevant aspects of patient care and help to ensure positive patient outcomes. Works with providers referring patients to the Eating Disorders service to ensure appropriate and streamlined access to care. Participates in a care management team. Communication Demonstrates an active investment in organizational and unit goals to improve patient service. Promotes the development of collaborative relationships with peers and other health professionals by articulating practice issues and communicating through appropriate organizational channels. Assumes responsibility for obtaining and sharing relevant information to enhance teamwork and the delivery of quality patient care including collaboration in the preparation of patient education materials. Participates in staff meetings. Demonstrates concern, courtesy and empathy for the patient. Assesses learning needs and utilizes principles of teaching and learning in the education of patients and colleagues. Handles conflict situations appropriately and works towards resolution. Implements University and UHS policies and procedures to assure a consistently high level of patient care, safety and customer service. Uses shared decision-making techniques to work proactively with the patient around the care plan. Assists with monitoring and tracking patients as they navigate services within University Health Services and referrals to off-campus treatment. Routinely conveys information from contacts with the patient to the appropriate care providers through the Electronic Health Records system. Care Management Development Identifies improvements to systems, practices, and procedures and advocates recommendations to leadership. Works with the Eating Disorders team and leadership to develop protocols aimed at improving care delivery for at-risk patients and support Eating Disorders providers using such protocols. Develops, maintains, and shares internal UHS, campus, and community resources to promote efficient quality care, including working with community providers and referral sources. Assists in developing a care management team for student mental health, including participation in Student Mental Health care manager team meetings and working to enhance and facilitate care coordination services across UHS. Organizational Responsibilities Adheres to principles of quality, customer oriented standards. Demonstrates professionalism, courtesy, and sensitivity in all interactions with patients and staff. When assigned, actively participates on UHS committees and/or the development of new programs/ideas. Documents and refers administrative inquiries, patient complaints and concerns to appropriate supervisors. Is knowledgeable of patient rights and responsibilities, rules of confidentiality and patient privacy. Readily accepts additional responsibility including assisting with the evaluation of unit operation/efficiency. Maintains patient records appropriately including confidentiality and completeness of notes. Is knowledgeable of UHS and campus departments, services, locations. Is knowledgeable of operational, administrative, business, and personnel policies. Works collaboratively with University Health Services staff. Demonstrates flexibility and adaptability as health care practices and related technology change. Other duties as assigned. Required Qualifications Masters in Social Work or Counseling (any recognized master's degree). Current California state license (LCSW or MFT) or ability to obtain a California license by position start date. Preferred Qualifications At least 3 years post-licensure. Experience working with multicultural and marginalized college student populations in university counseling. Working knowledge of electronic health records. Interest in continuing development of this new role. Salary & Benefits For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website. The budgeted salary range that the University reasonably expects to pay for this position is Step 1 $89,616.56 - Step 11 $109,263.07. This position is 80%, full-time (32 hours per week), career position that is eligible for full UC benefits and paid monthly. How to Apply To apply, please submit your resume and cover letter. Equal Employment Opportunity The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant, please see the U.S. Equal Employment Opportunity Commission poster. #J-18808-Ljbffr