Customer Support Technician

Customer Support Technician

Celebration, FL

Face-to-Face Interviews:

At the hiring manager’s discretion, interviews may be conducted via Microsoft Teams or in person.

Telecommuting:

Teleworking is not authorized for this position.

Work Hours:

Flexibility to work hours between 7:00 AM & 6:00 PM Monday - Friday, either on a rotation or as part of a regular and on-call work schedule.

Reporting Location: 1170 Celebration Blvd, Celebration, FL 34747

Education

Bachelor’s or Master’s Degree in Computer Science, Information Systems, or other related field. One year of relevant work experience may be substituted for each year of required education. Example: AS Degree in Computer Science and two years of relevant work experience.

Experience

Minimum of 2 years of experience.

Primary Job Duties/ Tasks

1. Concentration and desire to work in desktop support.

2. Configure and deploy Information Technology resources. Includes, but is not limited to, desktop, laptops, printers, mobile devices.

3. Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment, using proven troubleshooting procedures.

4. Assist in coordinating audio-visual setup and videoconference support.

5. Assist with annual inventory scanning and equipment surplus.

6. Install, configure, and update software.

7. Participate in team projects, meetings and assignments.

8. Responsible for reading and following the Department’s Procedures and Policies.

9. Responsible for understanding and enforcing the Department’s Policies and Procedures.

10. Responsible for documenting solutions to Technology issues.

11. Responsible for traveling to remote sites to resolve IT related issues and/or to deploy resources.

12. Perform other related duties as assigned.

13. Ability to lift up to 50 lbs.

14. Ability to climb a ladder, squat, stoop, push, crawl, and bend in all types of weather.