Customer Support Technician

Title: Customer Support Technician


Location: Celebration, FL


Duration: Long term

Education:


Bachelor's or Master's Degree in Computer Science, Information Systems, or other related field. One year of relevant work experience may be substituted for each year of required education. Example: AS Degree in Computer Science and two years of relevant work experience.


Experience:


Minimum of 2 years of experience.


Primary Job Duties/ Tasks:

• Concentration and desire to work in desktop support.
• Configure and deploy Information Technology resources. Includes, but is not limited to, desktop, laptops,
• printers, mobile devices.
• Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment, using proven
• troubleshooting procedures.
• Assist in coordinating audio-visual setup and videoconference support.
• Assist with annual inventory scanning and equipment surplus.
• Install, configure, and update software.
• Participate in team projects, meetings and assignments.
• Responsible for reading and following the Department's Procedures and Policies.
• Responsible for understanding and enforcing the Department's Policies and Procedures.
• Responsible for documenting solutions to Technology issues.
• Responsible for traveling to remote sites to resolve IT related issues and/or to deploy resources.
• Perform other related duties as assigned.
• Ability to lift up to 50 lbs.
• Ability to climb a ladder, squat, stoop, push, crawl, and bend in all types of weather.