Care Coordination Specialist - Ortho Now

Join Our Team at Hospital for Special Surgery

How you move is why we're here. Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let's talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Emp Status: Regular Full time

Work Shift: Variable (United States of America)

Compensation Range: The base pay scale for this position is $41.38 - $46.04. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.

Job Qualifications

Education Required

• Associate's degree required; Bachelor's degree preferred.

• In lieu of education, 57 years of relevant experience may be considered.

Experience Required

• Minimum 2 years of experience in a patient-facing outpatient role.

Skills & Competencies

• Superior communication and customer service skills, with the ability to handle patient or provider frustration professionally.
• Strong organizational and problem-solving abilities with independent decision-making skills in a fast-paced environment.
• Demonstrated reliability in following assignments to completion and prioritizing patient care needs.
• Proficiency with Microsoft Office, Epic, and Salesforce; strong computer literacy and internet navigation skills.
• Familiarity with medical terminology, medical billing, and insurance processes.
• Quick learner with the ability to understand and convey new information effectively.

POSITION & UNIT ACCOUNTABILITIES

Patient Coordination & Support:

• Serve as a consistent resource for patients and providers, addressing questions and concerns promptly.
• Directly schedule and facilitate follow-up appointments within HSS and with external providers, ensuring full closure of the referral loop.
• Perform pre-appointment screening to confirm program appropriateness and redirect when necessary.
• Provide patients with letters, prescription renewals, and instructions per provider direction.

Clinical & Administrative Functions:

• Monitor and manage patient work queues; perform check-in/check-out procedures; ensure timely completion and closure of encounters.
• Obtain and upload prior authorizations, test results, and related documentation into patient charts for provider review.
• Answer inbound calls and conduct outbound follow-up communications to ensure timely next steps.

Operational Responsibilities:

• Collaborate with care navigation teams, physician practices, radiology, PT, and ancillary services to streamline care delivery.
• Build and maintain professional relationships across all service lines to improve care coordination and patient satisfaction.

Non-Discrimination Policy Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.