Manager, Amazon & Retail Operations

Fi Manager, Amazon & Retail Operations

Fi is looking for a Manager of Amazon & Retail Operations to own Amazon Seller Central end to end: catalog integrity, inbound compliance, cases and escalations, and account health. You'll be the person who knows how to get things done at Amazon, how to escalate when the normal path stalls, and how to find a way through after being told there isn't one. Amazon is the majority of this role, but not all of it. You'll own the same functions at Chewy, Costco, and our other retail partners, and as we expand into new international marketplaces and retailers, you'll own the operational work that makes those launches happen.

What You'll Do:

• Own catalog integrity, listing data, and variation structure across our Amazon catalog
• Monitor and resolve issues with account health, Buy Box performance, and listing compliance
• Manage cases and escalations end to end, and maintain a recurring calendar of Amazon obligations so nothing lapses
• Manage FBM fallback during stockouts, keeping shipping SLAs and other KPIs within Amazon's thresholds
• Own retailer inbound compliance, making sure everything leaving our 3PL meets Amazon's prep requirements and each retail partner's routing guide
• Create and track inbound shipments, and drive FBA prep fees and retailer chargebacks toward zero
• Own item setup, data syndication, ASNs, and labeling across Chewy, Costco, and our smaller retail partners
• Collaborate with supply planning on restock limits, channel constraints, and other factors affecting inventory shipments
• Coordinate with finance and external partners on marketplace tax and compliance registrations
• Own the operational work behind new international retailer launches: marketplace setup, listing localization, regional compliance and labeling, and inventory inbound planning
• Build and maintain a launch plan sequenced against compliance lead times
• Partner with marketing and brand on listing and A+ content, and with the team on promotions and advertising to make sure campaigns launch with product in stock and listings ready
• Build and share reporting across the business on channel performance at Amazon and our retail partners

What You'll Bring:

• 5+ years operating an Amazon account for a physical goods brand, or equivalent experience from the agency or Amazon side
• Bachelor's degree in Business, Supply Chain, Operations, or a related field, or equivalent practical experience
• Deep working knowledge of Amazon Seller Central
• Hands-on retail partner operations and 3PL experience
• Strong analytical skills with advanced Excel proficiency and the ability to build your own reporting; SQL is a plus
• Fluency with AI tools (specifically Claude) to automate reporting and recurring work and operate more efficiently
• Excellent communication and collaboration skills
• Experience launching or operating international Amazon marketplaces, particularly UK and EU, is a plus, as is experience selling consumer electronics or connected devices and inventory/supply planning experience

Why You'll Love Us:

• Time to Recharge: Enjoy flexible PTO to take the breaks you need.
• Top-Notch Health Coverage: We've got your back (and teeth and eyes) with full medical, dental, and vision insurance.
• Wellness Perks: Free access to One Medical, Kindbody, and Talkspace to keep you feeling your best.
• Dog-Friendly Office: Bring your pup to work they're part of the team, too.
• Give Back to the Pups: Make tails wag with a $500 annual donation to a dog charity of your choice through our BarkBack Program.
• Free Fi Membership: Your furry best friend(s) get all the benefits of a Fi collar, on us!
• Love for Friends + Family: Share the Fi magic with loved ones through our gifting program.

The anticipated base salary range for this position is $95,000$140,000. Actual compensation will vary based on multiple factors, including skills, experience, market conditions, and role scope, which may evolve during the hiring process. As a fast-growing Series B startup, Fi evaluates compensation opportunistically to align with the right candidate. This role is also eligible for equity compensation.

Fi is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Fi makes hiring decisions based solely on qualifications, merit, and our needs at the time.