Manager Patient Care Services - Medical Surgical Progressive Care

McLaren Health Care, headquartered in Grand Blanc, Michigan, is a $7.3 billion, fully integrated health care delivery system committed to quality, evidence-based patient care and cost efficiency. The McLaren system includes 12 hospitals in Michigan, ambulatory surgery centers, imaging centers, a 640-member employed primary and specialty care physician network, commercial and Medicaid HMOs covering more than 732,838 lives in Michigan and Indiana, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, a National Cancer Institute-designated comprehensive cancer center. McLaren has 20,000 full-, part‑time and contracted employees and more than 113,000 network providers throughout Michigan, Indiana and Ohio. Manager Patient Care Services - Medical Surgical Progressive Care Responsible for overseeing the daily operation of assigned unit(s) to ensure high-quality, compassionate, and efficient patient care. Responsible for leading and developing staff, managing budgets, ensuring regulatory compliance, and collaborating with multidisciplinary team to optimize patient outcomes and satisfaction. Essential Functions and Responsibilities Maintains operational responsibility for nursing and health care services on the unit. Promotes positive customer relations with physicians, patients, families, visitors and employees. Follows up on complaints and provides feedback. Monitors level of patient, staff and physician satisfaction. Promotes collaboration regarding patient care issues with various staff levels and disciplines. In collaboration with other members of the leadership team and the Education Staff, ensure staff participation in orientation, mandatory and continuing education programs and other staff development opportunities. Plans unit conferences, educational endeavors, and in-service meetings for staff. Ensures quality and appropriateness of care is maintained/monitored and relevant action plans are developed and implemented. Utilizes objective measurement tools to evaluate the quality of nursing care delivered to patients serviced. Assures appropriate delegation and supervision of patient care. Assists with implementation, maintenance and monitoring of capital needs and operating budgets for patient care services area. Responsible for human resource management through interviewing, selecting, orienting, precepting, scheduling, assessing educational skills, coaching, counseling, disciplining and evaluation of staff. Responsible for analyzing, monitoring, and implementing appropriate customer service techniques on assigned unit. Maintains optimal nursing practice through planned and continuous professional growth and development, seeking out new learning experiences and maintains knowledge of current trends or nursing care practices and management methods. Maintains regulatory readiness. Performs other duties as required or requested. Required Qualifications Bachelor’s degree in nursing with a minimum of 3 years nursing-related experience Associate’s degree with 5 years of nursing-related experience Licensed as a Registered Nurse to practice nursing in Michigan Previous critical care experience required Preferred Qualifications Master’s degree in a related program A minimum of 2 years’ leadership experience Additional Information Schedule: Full-time Requisition ID: 26001583 Daily Work Times: Variable On Call: No McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law. #J-18808-Ljbffr Karmanos Cancer Institute