Senior Product Associate - Identity

Job Description

Join Trust and Security, where your work helps protect customers and drives innovation in fraud risk management. You’ll be part of a collaborative team where your contributions make a real impact.

As a Senior Product Associate in Identity , you play a critical role in developing and delivering identity solutions, including identity verification, identity lifecycle management, and digital identity externalization. You work cross-functionally with technology, design, and business partners to launch products that strengthen trust and improve customer experiences.

Job responsibilities

• Assist in developing and delivering identity product features by gathering requirements and writing user stories
• Support backlog management by organizing, refining, and prioritizing work with the team
• Coordinate with engineering, design, and business partners to implement features and resolve issues
• Track delivery progress, surface risks, and escalate blockers to maintain momentum
• Conduct market, user, and competitor research to inform product decisions
• Analyze data, feedback, and outcomes to identify improvement opportunities and guide iteration
• Prepare product documentation and provide clear status updates to stakeholders and team members
• Stay current on digital identity trends, standards, and best practices, and seek feedback to grow product skills

Required qualifications, capabilities, and skills

• Minimum 3 years of experience in product management, business analysis, or related technology roles
• Experience working in cross-functional teams with technology and business partners
• Foundational knowledge of identity, data, security, or digital products
• Demonstrated organizational and problem-solving skills in a delivery environment
• Excellent written and verbal communication skills
• Bachelor’s degree

Preferred qualifications, capabilities, and skills

• Familiarity with technology products or financial services
• Exposure to digital identity standards and best practices
• Experience creating clear product documentation for cross-functional audiences
• Experience using data and user feedback to guide product improvements

 

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.