Senior Product Delivery Associate - Offers & Shopping

Job Description The Offers & Shopping Governance and Business Operations team is responsible for leading efforts to shape operational excellence. We partner with teams across the firm, including other Card and Connected Commerce pillars, functional partners, and stakeholders from legal, risk, controls, and compliance to maintain an effective oversight and controls environment in accordance with the firm’s standards. Job Responsibilities Lead end-to-end investigation, triage, and resolution of statement credit inquiries and production issues, ensuring timely, accurate customer outcomes. Leverage data to identify patterns and systemic issues leading to missing credits, collaborating with cross‑functional teams to implement long‑term fixes. Lead structured cross‑functional triage for production issues to coordinate root‑cause analysis and sustainable solutions. Support customer journey initiatives, prioritization, and resourcing, aligning work to customer impact, risk, and business value. Convert business strategies into actionable roadmaps, milestones, and OKRs, and drive cross‑functional execution to plan. Execute and oversee remediations to apply missing credits and correct downstream impacts in line with SLAs. Required Qualifications, Capabilities and Skills Bachelor’s degree in Analytics, Computer Science, Engineering, or equivalent experience. 3+ years of experience in platform engineering. Strong proficiency with relational databases (e.g., SQL Server, PostgreSQL) and data analysis. Experience in one or more backend programming languages (e.g., Java, Python, Node.js). Preferred Qualifications, Capabilities, and Skills Prior experience working in credit card, payments, or financial services environments, with a strong understanding of statement credits, transaction processing, and customer remediation. Strong written and verbal communication skills, with the ability to clearly document findings and collaborate across technical and non‑technical teams. Ability to interpret complex data sets, identify trends, and draw actionable insights to resolve credit discrepancies and production issues. Applicants Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting. Equal Opportunity Employer / Disability / Veterans We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. #J-18808-Ljbffr JPMorganChase