Front Desk Manager / Guest Experience Coordinator

Job Description

Job Description

About Us

We are a growing spa built around delivering a calm, high-quality client experience

Unlike high-volume chains, we focus on smooth scheduling, strong guest experience, and sustainable team culture, so both clients and staff feel supported every day.

Why People Leave Chain Spas to Join Us

Team members coming from chain massage establishments often tell us they are looking for what we are offering:

• More realistic scheduling flow
• Supportive, team-first environment
• Clear bonus structure tied to performance
• A calm organized front desk experience

What You’ll Do

You are the first impression and operational heartbeat of the spa.

• Sell memberships (Strong experience in sales is required.)
• Open availability
• Greet and check in/out clients with a warm, professional presence
• Manage appointment scheduling and daily booking flow
• Handle phone calls, messages, and client inquiries
• Coordinate closely with therapists to maintain smooth transitions
• Process payments and manage client accounts
• Maintain an organized, welcoming front desk environment
• Support client rebooking and retention

Compensation & Benefits

• Up to $22/hr (depending on experience)
• Sales Commission
• Performance bonuses
• Paid training
• Growth opportunities

Requirements

• Strong customer service or hospitality experience
• Comfortable with scheduling software systems
• Excellent phone and communication skills
• Ability to multitask in a fast-paced environment
• Professional, calm, and solution-oriented attitude

Apply Today
We are hiring immediately and looking for someone who can grow with us long-term!