Customer Service Representative

Customer Service Representative Location: Louisville, KY 40208 Industry: Manufacturing Job Type: Temp-to-hire Pay: $22.00/hr Schedule: 1st Shift | MonFri | 7:30am4:30pm Overview Snelling is seeking a detail-oriented Customer Service Representative (CSR) to support a leading manufacturing company. This role manages order entry, customer communication, and logistics coordination across six U.S. facilities. Ideal candidates thrive in a fast-paced environment and can quickly learn Nexus, the company's proprietary order and billing system. Key Responsibilities Receive, enter, and schedule customer orders via phone, email, and fax. Accurately process orders in Nexus, including scheduling and customer confirmations. Provide product, service, and shipment information while resolving inquiries or issues. Maintain accurate records of customer interactions and order activity. Coordinate with plant operations, sales, accounting, and logistics teams. Monitor shipments, assess delays, and communicate updates to customers. Recommend process improvements in products, shipping, or service. Handle account changes, reschedules, service adjustments, and escalated concerns Perform additional duties as assigned. Qualifications Strong communication and customer service skills. Ability to manage shifting priorities and complex order details. Experience in logistics, shipping, or manufacturing customer support preferred. Proficiency with computer systems; ability to learn new software quickly. Benefits Medical, Dental, Vision, and Life Insurance (eligible after 45 days) Weekly electronic pay Stable, full-time schedule with long-term career potential How to Apply Submit your resume for immediate consideration. Qualified candidates will be contacted promptly to schedule an interview. Snelling