Customer Care Representative

Responsibilities Answer inbound calls from internal and external customers inquiring about and questions/issues regarding products, warranties, orders, service updates, etc. Often serving as the first point of contact for the organization – including general customer service questions and transferring calls to other departments. Assess customer needs via phone and partner with internal teams/department to transfer and elevate customer issues to appropriate departments as necessary to ensure customer satisfaction. Accurately document all customer information into the internal computer database. Follow up with customers via phone and email as necessary to close out customer inquiries. Skills Customer service oriented Additional Skills & Qualifications 1+ years of customer service experience (manufacturing CSR, call center, order entry, retail management) OR B.A. degree and 6+ months of customer service experience. Experience Level Entry Level Job Type & Location Contract position based out of Brooklyn Center, MN. Workplace Type This is a hybrid position in Brooklyn Center, MN. Pay and Benefits The pay range for this position is $21.00 - $22.00/hr. Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Application Deadline This position is anticipated to close on Jul 17, 2026. Equal Opportunity Employment The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Legal Notices San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr