Quality Assurance Specialist

Job Title

Lead Worker and Subject Matter Expert for FAMLI Division Administration

Job Description

The salary range for this position is: $34.74 - $49.18 Hourly $2,779.38 - $3,934.54 Biweekly $6,022.00 - $8,524.83 Monthly

This position exists to serve as a lead worker and subject matter expert on the administration of the units within the FAMLI Division. Position assists the QA Supervisor to assign, schedule, and prioritize work activities and assists to evaluate and monitor unit's work performance. As a work leader and core knowledge subject matter expert, position imparts advanced knowledge, technical guidance, and policy direction to Labor & Employment Specialist on assigned team, peers, supervisor and FAMLI management. Maintains acceptable levels of performance and assure adequacy of documentation, evidence and reasoning applied to cases assigned to the work unit. Position ensures that the unit(s) assigned activities are being administered within program guidelines and requirements, key performance indicators (KPIs) and ensures compliance with applicable state and federal laws, and departmental, division and unit regulations, policies, procedures and/or standards. Assists with integration and assimilation of new or modified policies, practices, or procedures into daily routines. Serves as a content knowledge resource for work unit and peers by answering questions related to the quality program. Position collaborates with peers and supervisors to identify and recommend changes in work processes and/or procedures to improve program quality. Assists QA Supervisor in preparing and authoring written correspondence to FAMLI Leadership on status reports and inquiries regarding specific audits, providing explanation of actions taken on audits supported by interpretation of Colorado law and/or Colorado FAMLI processes. Ensures propriety of phone calls are accurate and complete. Through demonstrated leadership skills and abilities, professional experience, expertise and knowledge, position identifies and resolves complex claims-related problems and issues; monitors program-audit activities, and serves as a resource to communicate effectively and work collaboratively with inter-group work units including FAMLI management.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

H6N4XX Labor/Employment Specialist III

Minimum Qualifications: Experience Only: Six (6) years of relevant experience in an occupation related to the work assigned to this position such as experience in business process quality assurance, operational compliance, or process improvement. Experience strictly focused on IT software testing, system quality assurance, or User Acceptance Testing (UAT) will not qualify.

Or Education and Experience: A combination of related education and/or relevant experience in an occupation related to the work assigned equal to six (6) years

Preferred Qualifications:

• Experience performing internal quality assurance audits
• Experience writing reports, status summaries, or retrospectives that outline audit findings, error trends, and actionable recommendations for management
• Experience applying Root Cause Analysis to target problem areas and identify efficient process-level solutions
• Experience ensuring compliance with state and federal laws, program regulations, departmental policies, and key performance indicators

Required Competencies:

• Writing Reports
• Problem-Solving
• Emotional intelligence
• Employee coaching, monitoring and training
• Customer Service
• Effective Communication
• Root Cause Analysis
• Data Analysis
• Collaboration and Partnership Mindset
• Active Listening
• Accountability and Ownership
• Google Workspace or Microsoft Office
• Case Management Systems Experience
• Telephony Systems Experience

Conditions of Employment:

• Must be a Colorado resident at time of application.
• You must pass a thorough background check prior to employment which will include the E-Verify process.

Appeal Rights:

As an applicant who has been removed from consideration during the selection or comparative analysis process, you may file an appeal with the State Personnel Board and/or request a review by the State Personnel Director. A standard appeal form is available on the State Personnel Board website, If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within ten (10) days of your receipt of this notice: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: View phone number on click.appcast.io. Phone: View phone number on click.appcast.io. Email address: View email address on click.appcast.io. The ten-day deadline and these appeal procedures also apply to all charges of discrimination. Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at spb.colorado.gov .

Supplemental Information

For questions regarding this recruitment, please contact: View email address on click.appcast.io

Minimum Qualification Screening

A Human Resources Analyst will only review the work experience/job duties sections of the online job application to determine whether you meet the minimum qualifications for the position for which you are applying. Cover letters and resumes WILL NOT be accepted in lieu of the official State of Colorado online application, CDLE does not accept attachments of any kind during the application process. Part-time work experience will be prorated.

Applicants must meet the minimum qualifications to continue in the selection process for this position. Work experience and qualifications must be specifically documented on your online application. Do not use "see resume" or "see attached" statements on your application. CDLE does not accept attachments of any kind during the application process.

Comparative Analysis Process

After minimum qualification screening, the comparative analysis process for this position will involve a review and rating of all the information you submit with your application materials. Therefore, it is extremely important to document in the work experience/job duties portion of your online application the extent to which you possess the education, experience, minimum qualifications, and preferred qualifications as outlined in the job announcement. It is also important to thoroughly answer all supplemental questions (if listed) as your answers to these questions will be evaluated during this phase.

Post Referral Assessment

This recruitment will feature a post referral assessment for the applicants referred to the interview stage. This assessment is not graded and is only used for the purposes of understanding the applicant's skills, analysis competencies, and writing style for interview purposes. The questions in the assessment are related to the compliance with the FAMLI Act.

Supplemental Questions

Answer the supplemental questions on the application completely and thoughtfully. Your answers may be rated based on your writing ability (spelling, grammar, and clarity of your writing) as well as the content of your answer.

Work Visas

CDLE does not sponsor Work Visas of any type.

Applicant Use Of AI

The use of AI tools to aid in preparing application materials is allowed under the condition that the applicant independently verifies and confirms the information's accuracy before submission. Applicants are fully accountable for the content of their submissions and must ensure the safe and ethical use of any AI tools. Furthermore, active and direct participation in the interview process is required.

The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness.

The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.

The Colorado Department of Labor and Employment is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing