SLA-Driven Call Center Operations Manager

ASM Research, An Accenture Federal Services Company

A federal services provider is seeking a Call Center Operations Manager in Santa Fe, New Mexico. The successful candidate will oversee daily operations, ensuring high-quality outreach and compliance with federal privacy standards. Responsibilities include managing staff, optimizing workflows, and generating performance reports. Requires a bachelor's in a relevant field, with 7-10 years of relevant experience, including 5 in project management. Compensation ranges from $111,400 to $150K, reflecting various factors. This position is critical for maintaining operational efficiency and compliance. #J-18808-Ljbffr ASM Research, An Accenture Federal Services Company

Apply

Vacancy posted 1 day ago

Similar jobs that could be interesting for youBased on the SLA-Driven Call Center Operations Manager in Santa Fe, NM vacancy

Operations Manager
$70k
...Join Maximus in an exciting leadership opportunity as an Operations Manager supporting the Missouri Surge Support project in a fully remote... ...and approximately 120 Eligibility Specialists, leveraging data-driven insights to analyze trends, manage key project metrics, prepare...
Suggested
Contract work
Work experience placement
For subcontractor
Remote work
Home office
Monday to Friday
Shift work
MAXIMUS
Santa Fe, NM
3 days ago
Operations Manager
$26.5 - $37 per hour
...and gain valuable experience, apply today! The role of the Operations Manager Trainee (OMT) is to gain an understanding of the skills and... ...empathetic; passionate; ethical Process Focused Operator (data driven decision-maker; detailed; organized and structured;...
Suggested
Hourly pay
Traineeship
Work experience placement
Work at office
Local area
Flexible hours
PDS Health
Santa Fe, NM
1 day ago
Operations Manager - DDLC Support
...Position Overview The Operations Manager – DDLC Support leads day-to-day delivery operations for... ...dashboards such as volume, throughput, SLA attainment, quality, and workforce utilization... ...managing programs that include call center, telephony, cloud/IT infrastructure sustainment...
Suggested
Contract work
For contractors
For subcontractor
Work at office
Worldwide
ASM Research, An Accenture Federal Services Company
Santa Fe, NM
4 days ago
Operations Manager
...Overview Somos Un Pueblo Unido (Somos) is a statewide mission-driven racial and economic justice non-profit organization dedicated... ..., and civic engagement. We are seeking a values-aligned Operations Manager to support a healthy and effective workplace that sustains our...
Suggested
Full time
For contractors
Work at office
Local area
Somosunpueblounido
Santa Fe, NM
3 days ago
Operations Manager
$112.2k - $159.4k
Position Summary Standard Operations Position. Supervise a... ...work plans. Talent Management: Recruit talented employees... ...shifts and/or be on call. Non-Bargaining The... ...Program (EAP)Fitness Center Reimbursement (if enrolled... ...creating it. You’re driven to protect the...
Suggested
Temporary work
For contractors
Apprenticeship
Rotating shift
Southwestern Public Service Co
Santa Fe, NM
4 days ago
Operations Specialist
$22.75 - $32.31 per hour
...nonprofit organization that manages and operates the NRAO under a cooperative... ...Domenici Science Operations Center (DSOC) in Socorro, NewMexico... ...Making necessary personnel call‑outs when equipment safety is... ...analysis Work is mission driven, team oriented and typically...
Hourly pay
H1b
Work at office
Remote work
Visa sponsorship
Shift work
Night shift
Rotating shift
Day shift
Afternoon shift
National Radio Astronomy Observatory (NRAO)
Santa Fe, NM
2 days ago
Finance and Operations Director
...Overview The Finance & Operations Director manages daily financial processes, budgeting, cash flow, reporting, compliance, and internal controls... ...solving, and onsite work in Santa Fe. Commitment to mission‑driven work and clear communication is essential. #J-18808-Ljbffr...
Work at office
Groundworks New Mexico
Santa Fe, NM
4 days ago
Security Operations Shift Lead
$60k
...delivery. Our work focuses on sustaining, operating, and improving essential government... ...becoming part of a collaborative, mission‑driven organization where teamwork, accountability... ...environments. Support vulnerability management and compliance activities, including remediation...
Contract work
Shift work
MAXIMUS
Santa Fe, NM
5 days ago
Director, Facilities Operations & Services (Shackelford County, TX)
$139.4k - $291.8k
...Overview As Director, Data Center Facilities Operations & Services , you will lead... ...lead senior service managers and their organizations, driving... ..., vendor performance, SLA attainment, corrective action... ...****@*****.*** or by calling (***) ***-**** in the United...
Full time
Temporary work
For contractors
Relocation package
Flexible hours
Oracle
Santa Fe, NM
4 days ago
Practice Operations Lead - Orthopedics
...Description Summary: In collaboration and partnership with the Clinic Manager the Assistant Manager is responsible for the overall business operations, performance and success of the group. This includes day-to-day operations of the department and works collaboratively...
Full time
Work at office
Christus Health
Santa Fe, NM
14 hours ago
Federal Program Manager
$115k
...Description Title: Federal Program Manager Location: Remote-US Salary: $115K annually About PSI We are PSI Services... ...At PSI, we're more than just a workplace - we're a global team driven by shared values and real impact. If you're ready to be part of...
Permanent employment
Full time
Temporary work
Work at office
Remote work
Monday to Friday
Flexible hours
PSI Services
Santa Fe, NM
3 days ago
Head of Marketing Operations
$205.79k - $242.1k
...About the role The Head of Marketing Operations will shape how our marketing team... ...budget forecasting, accruals, contract management, and ROI tracking, with experience partnering... ...outcomes without direct authority. A data‑driven approach: comfortable using data to...
Permanent employment
Contract work
Local area
Coinbase
Santa Fe, NM
3 days ago
Front Office Manager
...our vibrant culture of discovery and expression through nature-driven adventures, visual arts, ancient healing arts, culinary arts, and... .../Rooms and other guest services leaders to maximize hotel operations. Utilize tools to execute timely, thoughtful, and personalized...
Full time
Local area
Bishop'S Lodge
Santa Fe, NM
14 hours ago
Store Operations Associate
$1,200 per month
...Storage, you will be required to manage and maintain stores within... ...maintenance. The Store Operations Associate is responsible for... ...deposits, and making courtesy calls to customers regarding late payments... ...customer market. A self-driven mindset with strong...
Hourly pay
CubeSmart
Santa Fe, NM
3 days ago
Regional Account Manager
$61.7k - $77.1k
...leading global provider of cash and valuables management, digital retail solutions, and ATM... ..., mints, jewelers, and other commercial operations. Our network of operations in 51 countries... ...to evolve—powered by technology, driven by purpose, and united by values. With a...
Local area
Remote work
Brinks
Santa Fe, NM
6 days ago
Program Manager, Logistics Operations
$67.5k - $105.93k
...referred to as a Program Optimization Lead, is responsible for managing the OptiFreight Logistics program for up to two health systems... ...meetings. Possess strong work ethic, self-motivated and able to operate independently with limited direct supervision, while also...
Temporary work
Work experience placement
Local area
Immediate start
Remote work
Flexible hours
Cardinal Health
Santa Fe, NM
5 days ago
Account Executive
...world, and we need passionate, driven people like you to help us... ...customer accounts through routine call pattern, product... ...Biomedical personnel, Materials Management personnel, hospital administration... ...development of solid customer. Operate a computer effectively and...
Local area
Remote work
Flexible hours
Night shift
FUJIFILM Corporation
Santa Fe, NM
2 days ago
Director of Business Operations
$75.07k - $120.12k
...Director of Business Operations (DCA #4641) Join to apply for the Director of Business Operations (DCA #4641) role at New Mexico Department... ...administration of the business functions of the division by managing finances, personnel, projects, and client relationships. How...
Full time
Work at office
Afternoon shift
New Mexico Department of Cultural Affairs
Santa Fe, NM
2 days ago
Account Executive
$100k
...merchant. Slice Merchant Services is seeking driven, ambitious outside sales professionals to... ...success, you will have a dedicated sales manager & support team, continued results-driven... ...own leads through a combination of cold calling and networking Proven outside or field...
Local area
Slice Merchant Services
Santa Fe, NM
3 days ago
Senior Operations Manager
...Responsibilities Responsible for leading a safe, high performing operations team which may include multiple levels, functions, facilities,... ...holding workers, supervisors, and self accountable for safety. Manage team performance through focus on operational efficiency metric...
Jobtailor
Santa Fe, NM
5 days ago
Substation Project Manager
...Job Title Substation Project Manager Job Description CDM Smith (Industrial... ...on constructability and operational readiness. CDM Smith’s... ...Division serves Utility, Data Center, Power, Oil & Gas, Chemicals,... ...well as fast‑paced, schedule‑driven substation and interconnection...
CDM Smith
Santa Fe, NM
4 days ago
Director of Operations
...excellence, global footprint, and commitment to operational innovation, the organization is... ...performance, this opportunity is centered on transformation, capability building,... ...performance, including productivity, cost management, inventory optimization, capital planning...
Pacific International Executive Search
Santa Fe, NM
2 days ago
Operations Manager
...evolves with your organization to proactively route knowledge and reliably automate workflows. We're looking for a high agency Operations Manager who wants to build the operating system of a fast growing AI company. This role blends recruiting support with overall...
Contract work
Work at office
Relocation package
Flexible hours
Shift work
Highlight
Santa Fe, NM
3 days ago
Operations Manager
...Are you a hands‑on operations leader who enjoys supporting field teams, solving customer challenges, and keeping service operations running smoothly? Our client is looking for an Operations Manager to lead a team of field supervisors and technicians responsible for service...
Lunova Group
Santa Fe, NM
4 days ago
Principal Security (DLP/ITP) Technical Program Manager
$102.3k - $209.5k
...Infrastructure's (OCI) Security Operations Organization, you will be at... ...security incidents, managing incident responses, and conducting... ...Manager who is proactive, results-driven, and committed to delivering... ...-****@*****.*** or by calling (***) ***-**** in the United...
Temporary work
Immediate start
Flexible hours
Oracle
Santa Fe, NM
3 days ago
Marketing Program Manager
$100k - $125k
...joining Datavant today, you’re stepping onto a driven and highly collaborative team that is... ...execution-oriented Sr Marketing Program Manager to support the Legal & Insurance (L&I)... .... It is responsible for helping the team operate complex marketing initiatives efficiently...
Datavant
Santa Fe, NM
1 day ago
Account Executive 2
$90k - $95k
...start and end their days with our workforce operating platform. Helping people get paid, grow... .../7 scheduling, union contracts, fatigue management, and accountability to the communities... ...in terms that resonate with mission-driven audiences. Exceptional communication,...
Local area
UKG
Santa Fe, NM
2 days ago
Account Manager
...Account Manager Company: Evaluate Location: Remote, United States Date Posted: Jul 16, 2026 Employment Type: Full Time... ...competition and bring the right drugs to market • Make data driven commercial and financial decisions • Match and recruit patients...
Full time
Temporary work
Work at office
Local area
Remote work
Flexible hours
Norstella
Santa Fe, NM
2 days ago
Account Manager Senior - Inside Public Sector
$62.25k - $82.99k
...businesses connect, secure, and scale in an AI-driven world. By connecting people, data, and... ...in the region Activities include cold calling, premise visits, networking, lead... ...submissions, and customer appointments Manage customer relationships after securing new...
Temporary work
Work at office
Lumen Inc
Santa Fe, NM
3 days ago
Substation Project Manager
$120.97k
...exciting Substation Project Manager (Substation PM) position in our... ...on constructability and operational readiness. CDM Smith’s Industrial... ...serves Utility, Data Center, Power, Oil & Gas, Chemicals,... ...well as fast-paced, schedule-driven substation and interconnection...
Work experience placement
H1b
CDM Smith
Santa Fe, NM
3 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to SLA-Driven Call Center Operations Manager. Be the first to apply!