Social Media & Community Manager

Job Description

Job Description

Description:

CENTEGIX® is the industry leader in wearable safety technology for healthcare, education, government, and commercial workplaces with over 800,000 badges in use. The cloud-based CENTEGIX Safety Platform® initiates the fastest response time for emergencies, from the everyday to the extreme. Leaders in over 18,000 locations nationwide trust CENTEGIX's innovative safety solutions to empower and protect people (every day).

Purpose

CENTEGIX is seeking a strategic, creative, and highly driven Social Media & Community Manager to join our Marketing team. This role is responsible for building and scaling a social presence that captures attention, drives engagement, and positions CENTEGIX as a trusted voice in safety, emergency response, and community protection.

This is not simply a scheduling and publishing role. We are looking for someone who understands how to create meaningful engagement, build digital communities, develop advocacy programs, and produce content that stands apart from traditional B2B marketing.

You will work closely with the CMO and Marketing team to bring our mission to life through compelling storytelling, social-first content, community programming, and customer advocacy initiatives.

Position Responsibilities

Social Media Strategy & Execution

• Own strategy and daily execution across LinkedIn, Facebook, Instagram, X, and YouTube
• Maintain a consistent and high-quality cadence of engaging social content across all channels
• Develop content that captures attention, disrupts patterns, and differentiates CENTEGIX within the market
• Create and manage multiple content formats including:
  • Short-form video
  • Carousels
  • Static graphics
  • Stories
  • Thought leadership posts
  • Event coverage
  • Live social content
• Build and manage monthly content calendars aligned to campaigns, events, industry trends, vertical initiatives, and news cycles
• Monitor engagement, brand sentiment, comments, and direct messages while representing the CENTEGIX voice with authenticity and responsiveness
• Cover tradeshows, conferences, customer visits, and company events through live and real-time social content
• Track and report on performance metrics including engagement, follower growth, reach, share-of-voice, and overall content effectiveness

Community Building & Advocacy

• Build and manage a structured CENTEGIX champion community consisting of school leaders, public safety professionals, healthcare leaders, and customer advocates
• Develop and scale customer advocacy programs with clear participation opportunities and engagement strategies
• Build and support employee advocacy initiatives that activate field sales, customer success, and executive leadership across social platforms
• Identify and nurture brand advocates, influencers, and customer champions
• Create community-focused programming including customer spotlights, peer conversations, polls, testimonials, and engagement campaigns
• Partner closely with the Events team to extend conference and event engagement into long-term digital community participation

Content & Campaign Collaboration

• Partner with the Content team to repurpose long-form assets into social-first formats
• Collaborate with video and creative teams on short-form social video concepts, scripting, and distribution
• Support demand generation and campaign initiatives through organic social amplification

• 3–5+ years of experience managing brand social media channels and digital communities
• Strong understanding of platform-specific social strategy across LinkedIn, Instagram, Facebook, YouTube, and X
• Proven success building, growing, or managing online communities, advocacy programs, or engaged audiences
• Excellent writing and communication skills with the ability to adapt tone and messaging by platform and audience
• Experience creating short-form video and social-first content
• Proficiency with social media management and scheduling tools such as Sprout Social, Hootsuite, or similar platforms
• Data-driven mindset with experience analyzing social performance metrics and optimizing strategy accordingly
• Strong organizational skills with the ability to manage multiple initiatives simultaneously
• Self-starter mentality with the ability to build processes, programs, and strategies from the ground up
• Experience leveraging AI tools thoughtfully and effectively within content and marketing workflows
• Experience in B2B marketing, education, healthcare, safety, SaaS, or mission-driven industries is strongly preferred
• Familiarity with CRM, marketing automation, advocacy, or community management platforms is a plus
• Basic video editing skills using tools such as CapCut, Premiere Pro, or similar software preferred
• Experience supporting event marketing, thought leadership campaigns, or employee advocacy initiatives preferred
• Strong personal social media presence and understanding of modern content trends strongly preferred

Who you are

• You genuinely care about the mission and understand the impact safety technology can have during emergencies
• You are a builder who sees opportunities to create movements, not just publish posts
• You naturally think in content formats and understand how one story can evolve across multiple channels and mediums
• You study audience behavior and understand what makes people stop scrolling and engage
• You understand that successful B2B social media is rooted in trust, relationships, consistency, and credibility
• You are highly collaborative, organized, and comfortable operating in a fast-moving environment
• You are both creative and strategic, balancing storytelling with measurable business impact

Apply Today

Please submit your resume along with links to your LinkedIn, Instagram, or other relevant social profiles, as well as examples of content, communities, campaigns, or advocacy programs you have helped create or grow.

What’s in it for you?

• Remote first work environment; we offer workplace flexibility
• Participation in company wide discretionary bonus
• Fifteen days of PTO plus twelve company holidays
• Three days of paid Sick Leave and one floating holiday
• Monthly device(s) reimbursement
• Up to $2500/year reimbursement for eligible education expenses
• We offer a range of Healthcare plans to meet your needs (medical, dental, vision)
• 401(k) Plan with 4% employer contribution to help you plan for the future
• Employee Referral Bonus
• Charitable Program Match

CENTEGIX is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CENTEGIX are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other status protected by the laws or regulations in the locations where we operate