Transplant Patient Navigator & Access Coordinator

Job Summary This position helps to navigate patients through the transplant process, including providers' offices, hospitals, patient-support organizations and other components of the health care system. In addition, the Patient Navigator helps to identify barriers that may prevent patients from receiving timely and high-quality healthcare treatment and working to find solutions to those barriers. Responsibilities Work with Transplant Center Staff to prioritize and coordinate services needed for this patient population. Become knowledgeable about community and medical resources that may be helpful to patients Assist in overcoming logistical barriers to scheduled diagnosis and treatment appointments. Contact patients who are "at risk" for missing appointments; coach them on the importance of obtaining care Provides educational materials as indicated. Ensure that appropriate medical and other collateral information is available in the patient's medical records during scheduled appointments. Facilitate linkages to supportive services such as transportation, lodging and other services as needed Establish a strong rapport with patients; coach them to become advocates for their own care. Build awareness of patient navigator services among the health care team by building professional relationships. Provide information about patient navigator service and maintaining communication to identify patients who are "at risk" barriers to care. Escalate barriers to appropriate team members for resolution. Communicate with providers about unique patient needs, (i.e., cultural). Other duties as assigned. Qualifications Experience: Two years of experience in healthcare, required. Knowledge about health care systems, the breadth and accessibility of community resources and working knowledge of HIPAA regulations, preferred. Education: High school diploma or equivalent, required. Associate’s Degree, preferred. Licenses / Certifications: N/A Other: N/A Special Requirements: N/A #J-18808-Ljbffr Westchester Medical Center