Client Patient Coordinator, Surgery, GCVS

Client Patient Coordinator, Surgery Department

Are you ready to play a pivotal role in the world of veterinary care? Do you thrive in fast-paced environments where no two days are the same? If you're a highly organized, compassionate, and energetic individual with exceptional communication skills, we want you to join our surgery team at Gulf Coast Veterinary Specialists (GCVS) as a Client Patient Coordinator (CPC)! Gulf Coast Veterinary Specialists (GCVS) is a leader in specialized care for companion animals, known for excellence and collaboration with the veterinary community. Our state-of-the-art facility and expert team provide top-tier care across a range of specialties, including emergency, cardiology, oncology, neurology, surgery, and more. Join us and make a difference in the lives of pets and their families every day.

Compensation:

• $19 - $24/hr, based on skills and experience
• + $$ differentials offered (nights/weekends)

Schedule:

• Full Time
• 4 x 10 Hour Shifts
• Monday - Saturday
• Saturday rotation required

What You'll Do:

• Communication: Act as the bridge between doctors and clients, providing updates on medical and financial matters, answering questions, and addressing concerns with empathy and professionalism.
• Appointment Management: Organize and schedule appointments, procedures, and treatments while ensuring all records and materials are ready for consultations.
• Client Interaction: Welcome clients and their pets warmly, collect detailed patient histories, and assist during examinations and diagnostics.
• Patient Care Support: Help with patient restraint, transport, and minor procedures, ensuring comfort and safety for both pets and staff.
• Administrative Duties: Handle invoicing, documentation, filing, and record maintenance with accuracy and efficiency.
• Education and Advocacy: Educate clients on postoperative care, medication instructions, and at-home treatment plans while advocating for the best outcomes for their pets.
• Crisis Management: Tackle challenging situations with grace, positivity, and a "Can Do" attitude.

Key Responsibilities:

• Provide financial and medical updates for in-hospital patients.
• Assist doctors by relaying immediate orders, preparing treatment sheets, and coordinating care plans.
• Organize diagnostics, treatments, and follow-up schedules.
• Manage patient admissions and discharges, including preparing detailed instructions and ensuring all questions are answered.
• Maintain exam rooms and facilitate seamless client appointments.
• Respond to client calls and emails promptly, relaying messages and ensuring timely follow-ups.
• Support end-of-life care discussions with compassion, handling arrangements with sensitivity.
• Ensure proper documentation of all communications and procedures in patient records.

Qualifications and Skills Sought:

• Strong interpersonal and client communication skills with a passion for assisting others.
• Exceptional multitasking abilities, organizational skills, and attention to detail.
• Dependable, proactive, and team-oriented with a positive attitude.
• Preferably knowledgeable in veterinary practices, pharmacology, medical terminology, and clinic procedures.
• Expertise in client service principles, including needs evaluation, quality standards, and client satisfaction.
• Proficient in administrative tasks such as word processing, file management, transcription, and email communication, as well as using computer programs for managing patient information.
• Familiarity with common drugs, their uses, brand/generic names, side effects, and controlled substance protocols.
• Skilled in social perceptiveness and adaptability to others' reactions to enhance client interactions.
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!

Why You'll Love This Role at GCVS:

• Make a meaningful impact by being an advocate for pets and their families.
• Work alongside a compassionate and talented team dedicated to excellence in veterinary care.
• Enjoy a dynamic, fast-paced environment that keeps you engaged and challenged.
• Be part of a workplace that values your contributions and supports your growth.
• Ongoing opportunities for continued education such as lunch and learns hosted by various vendors and entities.

Benefits Include:

• 401(k) with matching
• Health, Dental, and Vision insurance
• Health Savings Account (HSA) / Flexible Spending Account (FSA)
• Life and Disability insurance
• Paid Time Off (PTO) and Holidays
• Employee Assistance Program and Discounts (including Pet Discount)
• Professional development and tuition assistance
• Uniform stipend
• Retirement plan

If you're ready to take on a rewarding role that combines communication, organization, and compassion, we'd love to hear from you. Apply today and become an essential part of a team where your efforts truly make a differenceone pet and one family at a time!