Digital Ecommerce Manager

About this position Note to applicants: This exciting opportunity, with a generous benefits package, is an in‑office position with operational hours M-F between 8:00 am‑4:30 pm. This position is full‑time and on‑site at our office in Valencia, CA. Who We Are Sunco.com is a leading online lighting retailer headquartered in Valencia, CA. We are one of the largest online lighting retailers in the U.S., valuing a collaborative, open, and people‑first culture. With a new state‑of‑the‑art distribution center in Georgia, we continue to expand our reach and enhance our ability to serve customers with excellence and efficiency. What We Do We provide millions of LED lights and exceptional customer service, eco‑conscious product expertise, and unmatched value to customers worldwide. About the Role We are seeking an experienced Digital Ecommerce Manager to oversee ecommerce website operations, digital customer experience, ecommerce technology, website projects, and online business initiatives. The role ensures website performance, reliability, usability, brand consistency, and effective execution of digital projects while coordinating developers, agencies, vendors, marketing teams, and internal stakeholders. What You’ll Do Ecommerce Website & Platform Management Manage day‑to‑day ecommerce website operations and related digital systems. Oversee website updates, checkout functionality, payment settings, tracking, apps, integrations, and platform configurations. Coordinate with developers, agencies, designers, and internal teams to implement enhancements and resolve issues. Monitor website performance, mobile responsiveness, customer‑facing bugs, tracking issues, and site reliability. Ensure websites are user‑friendly, mobile‑optimized, visually consistent, and aligned with brand standards. Understand the impact of themes, apps, integrations, tracking, and platform changes on performance and customer experience. Project Management Lead ecommerce and website projects from planning through launch. Create project briefs, requirements, timelines, QA plans, testing procedures, launch plans, and post‑launch reviews. Coordinate cross‑functional teams and external partners. Translate business needs into functional and technical requirements. Manage priorities, risks, dependencies, budgets, approvals, and deliverables. Conduct testing before and after launches to ensure successful implementation. UX/UI & Customer Experience Apply UX/UI best practices to improve the online shopping experience. Identify and resolve friction points across navigation, product pages, forms, cart, checkout, mobile experience, page speed, and trust signals. Use analytics and behavior tools (GA4, Shopify Analytics, Hotjar, Microsoft Clarity, etc.) to identify improvement opportunities. Support A/B testing, landing page optimization, checkout improvements, and mobile enhancements. Recommend data‑driven improvements that enhance usability, conversion, and customer satisfaction. Visual Design & Brand Consistency Ensure all website updates align with brand guidelines, including colors, typography, imagery, layout, tone, and overall presentation. Review pages, banners, forms, popups, and assets before launch. Coordinate with creative and marketing teams to ensure accurate implementation. Identify visual inconsistencies and usability issues that may impact trust or conversions. Maintain consistent experiences across desktop and mobile devices. Technical Coordination & Ecommerce Systems Serve as the business‑side owner of ecommerce technology, website improvements, and integrations. Maintain working knowledge of ecommerce platforms (Shopify, Shopify Plus, BigCommerce, Magento, WooCommerce, Salesforce Commerce Cloud, etc.). Understand HTML, CSS, JavaScript, APIs, tracking pixels, data feeds, apps, plugins, ERP, OMS, CRM, email/SMS, loyalty, review, search, subscription, and customer service integrations. Communicate effectively with developers and vendors, evaluate technical recommendations, and ensure solutions support business objectives. AI & Workflow Improvement Explore practical uses of AI and LLM tools to improve productivity, documentation, research, QA, planning, reporting, troubleshooting, and process development. Identify opportunities to reduce repetitive work and improve communication and efficiency. Understand AI limitations and apply sound judgment when using AI‑generated outputs. Maintain curiosity and willingness to experiment with emerging AI tools and workflows. Analytics, Tracking & Reporting Monitor conversion rate, traffic, revenue, checkout performance, customer behavior, and campaign effectiveness. Use tools such as GA4, Shopify Analytics, Looker Studio, Search Console, Hotjar, and Microsoft Clarity. Ensure tracking, pixels, UTMs, and conversion events function properly. Identify data gaps and coordinate technical fixes. Prepare business‑focused performance reporting and recommendations. Digital Marketing Support Support marketing teams by ensuring landing pages, tracking, forms, checkout flows, and campaign assets are functioning correctly before launch. Understand how website performance impacts marketing effectiveness. Assist with campaign execution from a website, UX, and technical perspective. Marketing expertise is helpful but not required. Vendor, Agency & Developer Management Manage relationships with agencies, developers, SaaS providers, platform support teams, and vendors. Review scopes, timelines, deliverables, budgets, and launch requirements. Hold vendors accountable for quality, documentation, QA, and communication. Escalate issues when expectations are not met. Translate business needs into clear vendor requirements. Ecommerce Operations & Troubleshooting Support resolution of issues related to checkout, payments, shipping, taxes, customer accounts, integrations, tracking, and website functionality. Coordinate with operations, finance, customer service, marketing, and technical teams during incidents. Maintain documentation, troubleshooting guides, QA procedures, and platform settings. Respond quickly to customer‑facing issues affecting sales or user experience. Required Qualifications 5+ years in ecommerce, website operations, digital commerce, or ecommerce project management. Experience managing ecommerce websites and digital projects. Hands‑on experience with major ecommerce platforms. Strong project management, stakeholder management, QA, and launch planning experience. Knowledge of ecommerce technologies, integrations, analytics, tracking, checkout systems, and customer journey optimization. Strong UX/UI understanding and visual design judgment. Experience using analytics and behavior tracking tools. Strong troubleshooting and problem‑solving abilities. Interest in AI tools and workflow improvement. Benefits & Perks Comprehensive health and wellness coverage (medical, dental, vision). 401(k) with company match. Flexible Spending Accounts (FSAs). Generous time‑off policy: paid vacation, holidays, and sick leave. Employee Assistance Program (EAP) for confidential counseling. Team building activities: weekly challenges, wellness walks, regular team‑building events, and quarterly company outings. Job Type: Full‑time, Exempt Compensation: $110,000 - $120,000 Annually DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions associated with the job. While this is intended to accurately reflect the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. Sunco Lighting Inc. provides equal employment opportunities to all employees and applicants for employment and complies with Ban the Box laws, which prohibit us from inquiring about an applicant's criminal history until after a conditional job offer has been made. We also prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Sunco values privacy as a top priority. 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