Membership & Loyalty Marketing Manager

Membership & Loyalty Marketing Manager

The Membership & Loyalty Marketing Manager supports Guardian's Membership & Loyalty function within the Marketing organization. This role program-manages complex, integrated marketing initiatives and partner activations that strengthen Guardian's membership value proposition and contribute measurably to engagement and loyalty outcomes—aligned with Guardian's purpose to inspire well-being in mind, body, and wallet.

Reporting to the Head of Membership & Loyalty, this individual works independently with broad direction and applies seasoned judgment to manage campaigns, partnerships, and communications from concept through execution. The role partners closely with business line marketers, functional marketing teams, and internal agency partners to activate campaigns across channels and deliver clear performance insights. This position acts as a hub and multiplier, ensuring initiatives are coordinated, on-strategy, and delivered with high quality.

Key Responsibilities

• Independently program-manage complex membership and loyalty campaigns from initiation through delivery, ensuring alignment to defined objectives, audiences, timelines, and success metrics.
• Architect and manage campaign journeys across content, channels, and touchpoints, applying best practices from loyalty, CRM, and cross-industry engagement models.
• Lead Workfront-based campaign planning, tracking milestones, dependencies, and approvals to ensure on-time delivery.

Cross-Functional Leadership & Collaboration

• Serve as the primary day-to-day point of contact for cross-functional marketing teams, internal agency partners, and select external partners, ensuring clarity, momentum, and accountability.
• Lead regular working sessions and status reviews, identifying risks early and recommending practical solutions to keep initiatives on track.
• Partner with creative, channel, CRM, and digital teams to translate campaign strategy into executable plans, briefs, and deliverables.

Audience Understanding & Optimization

• Build working knowledge of member segments, behaviors, and business priorities to inform campaign relevance and effectiveness.
• Partner with measurement and digital teams to support tagging, testing, and optimization of campaigns and on-site experiences.
• Use performance data and feedback loops to recommend campaign refinements and future improvements.

Communication & Executive Read-Out

• Synthesize campaign plans, progress, and results into clear, concise updates for Membership & Loyalty leadership.
• Contribute insights and recommendations that inform prioritization and next-best actions for the portfolio of initiatives.

You Are

• A seasoned, hands-on marketing professional who thrives in complexity, operates with autonomy, and brings structure and clarity to cross-functional initiatives.
• A strong program manager who can independently drive complex initiatives with broad direction.
• Comfortable solving non-routine problems, navigating ambiguity, and applying judgment rather than relying solely on precedent.
• A collaborative partner who adapts communication style for different audiences and builds credibility through execution.
• Detail-oriented, organized, and accountable for follow-through and quality.
• Able to challenge the status quo respectfully and recommend improvements based on data and experience.

You Have

• 4–8 years of relevant experience in integrated marketing, campaign management, CRM, or loyalty-related roles.
• Demonstrated experience leading complex, cross-functional marketing initiatives end-to-end.
• Strong familiarity with CRM, lifecycle marketing, and campaign analytics; ability to connect tactics to engagement outcomes.
• Advanced project management skills; prior experience using Workfront or similar tools preferred.
• Experience in financial services, insurance, or other regulated industries preferred.
• Experience supporting or operating a membership, loyalty, or engagement program preferred.
• Bachelor's degree in Marketing, Business, Communications, or equivalent experience.

Location

• This role is hybrid with 3 days a week in our Hudson Yards, NY office

Salary Range:

$82,770.00 - $135,975.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Visa Sponsorship

Guardian is not currently or in the foreseeable future sponsoring employment visas. In order to be a successful applicant. you must be legally authorized to work in the United States, without the need for employer sponsorship.