VP Commerce & CRM Technology

Las Vegas, Nevada The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: The Vice President of Commerce Technology leads the strategy, execution, and transformation of enterprise technology initiatives that drive revenue growth across MGM Resorts' digital commerce ecosystem, including web, mobile, and contact center channels. Accountable for delivering secure, scalable, and high-quality technology solutions aligned with enterprise architecture and governance, this executive ensures predictable delivery while advancing the organization's technology strategy. The role also serves as the engineering leader for Commerce, defining the engineering operating model and AI strategy to transform team structures, investment priorities, and engineering practices, accelerating innovation, delivery velocity, and differentiated customer experiences that drive business growth. THE DAY-TO-DAY: Define and execute the Commerce Technology strategy, aligning product, engineering, AI, and platform investments with enterprise commercial objectives and revenue growth. Lead the delivery and evolution of digital commerce and CRM platforms, ensuring scalable, integrated, and customer-centric capabilities across all sales channels. Establish an AI-first engineering operating model that accelerates innovation, improves productivity, and optimizes technology investments and value delivery. Drive exceptional digital customer experiences through product innovation, personalization, data-driven decision making, and continuous optimization. Champion engineering excellence by embedding enterprise standards for quality, security, reliability, automation, compliance, and operational resilience. Govern a complex portfolio of strategic initiatives, technology investments, budgets, and vendor partnerships to deliver measurable business outcomes and maximize value. Foster a high-performing, metrics-driven culture focused on accountability, continuous improvement, operational excellence, and business impact. Build and develop exceptional product and engineering organizations through leadership, organizational design, talent development, and AI-enabled workforce transformation. THE IDEAL CANDIDATE: Bachelor's degree in Computer Science, Engineering, or a related discipline required; Master's degree preferred. 20+ years of technology leadership experience, including executive leadership within travel, hospitality, or digital commerce organizations, with a proven track record of leading large-scale engineering teams and enterprise transformation. Deep expertise in digital commerce technologies, including web, mobile, CRM, contact center, cloud, API, and enterprise platform architectures. Demonstrated success defining technology strategy, product roadmaps, and delivering large-scale digital transformation initiatives that drive measurable business outcomes. Proven experience leading AI-enabled engineering transformation, including AI-assisted software development, automation, value-stream optimization, and organizational evolution. Strong executive leadership capabilities with experience building high-performing organizations, leading change, influencing cross-functional stakeholders, and communicating effectively with senior executives and boards. Working knowledge of quality engineering, enterprise architecture, cybersecurity, governance, and operational excellence for mission-critical, high-volume commerce platforms. Strong business and financial acumen, including experience with revenue-generating platforms, technology investment strategy, AI ROI, vendor management, and hospitality commercial ecosystems. THE PERKS & BENEFITS: Wellness incentive programs to help you stay healthy physically and mentally Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more Free meals in our employee dining room Free parking Health & Income Protection benefits (for eligible employees) Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community VIEW JOB DESCRIPTION: Pay Range: The pay range for this role is: $160,200.00 - $213,700.00 This range represents a good faith estimate of the salary range that MGM reasonably expects to pay for the position upon hire. The actual salary offer will take into account a wide range of factors, including location. This position is eligible to participate in the Company’s incentive plan. This position is eligible to participate in the Company’s equity plan. Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership. Are you ready to JOIN THE SHOW? Apply today! At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth. Be part of a unique world filled with anticipation, entertainment and unparalleled experiences — combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture. We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences. We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at View email address on click.appcast.io We are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our privacy policy and commitment to diversity and inclusion, please visit For California residents, also see our California Privacy Notice that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information.