Customer Service Rep

Job Description

Job Description

Everflow Supplies is a growing specialty provider serving the plumbing, HVAC, industrial, mechanical, and fire protection industries across North America. We engineer, source, and deliver dependable product solutions that help our customers succeed — and we pride ourselves on being more than a supplier. We strive to be a trusted partner and an extension of our customers’ teams.

Our culture is built around collaboration, accountability, and growth. We move with purpose, think like owners, and believe every team member plays an important role in driving success. As Everflow continues to expand, we’re looking for motivated people who want to grow with us and help build something meaningful.

Position Summary: The Customer Service Specialist serves as a primary point of contact for customers, providing support throughout the order and service process. In this role You will be responsible for responding to inquiries, processing orders, preparing quotes, and coordinating with internal teams to ensure a positive customer experience. If You are the ideal candidate, You are customer-focused, detail-oriented, and You thrive in a fast-paced environment.

What You'll Do

• Serve as a trusted resource for customers by responding to inquiries via phone, email, and other communication channels.
• Process customer orders accurately and efficiently while ensuring timely follow-up and resolution of issues.
• Prepare and provide quotes, product information, pricing details, and order updates.
• Build and maintain strong relationships with customers through proactive communication and exceptional service.
• Coordinate with Sales, Operations, Procurement, and Logistics teams to support customer needs and ensure order accuracy.
• Monitor order status and provide customers with updates regarding shipments, delivery schedules, and product availability.
• Maintain accurate customer records, account information, and activity notes within company systems.
• Assist in resolving customer concerns, discrepancies, and service-related issues in a professional and timely manner.
• Support branch and sales initiatives by identifying opportunities to enhance the customer experience.
• Stay informed on products, pricing, promotions, and company policies to provide accurate customer support.

What You’ll Bring

• Bachelor's degree in Business, Marketing, Communications, or a related field preferred.
• 1–3 years of customer service, account support, inside sales support, or related experience.
• Strong communication and interpersonal skills with a customer-first mindset.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Strong problem-solving and organizational skills.
• Experience working with CRM, ERP, or order management systems.
• Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.
• Experience with NetSuite ERP is preferred.

Target Compensation Range: The posted annual pay range of $50-$55,000.00 represents the anticipated hiring range for this position. Final compensation will be determined based on location, qualifications, experience, market conditions and other business-related factors.

Why Everflow

At Everflow, we believe great companies are built by great people. We are committed to creating a culture where employees feel supported, empowered, and connected to the work they do every day.

We value people who think like owners, move with urgency, work collaboratively, and follow through on their commitments. As a growing organization, we offer opportunities to learn, contribute, and grow your career alongside a team that is passionate about serving customers and building long-term success together.

Benefits : Our offerings include medical, dental, and vision coverage, paid time off, company-sponsored retirement plans, and additional programs designed to support our employees and their families. Most importantly, we strive to create a workplace where people feel valued, supported, and empowered to succeed.

Everflow is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.