Director, Franchise Operations

Position: Director, Franchise Operations Location: Bedford, TX Job Id: 469 # of Openings: 1 Director of Franchise Operations, Water Wings Role Summary This role will lead franchise operations for Water Wings, driving performance, consistency, and operational excellence across franchise locations. The Director will partner closely with franchisees to support growth, improve execution, and ensure alignment with brand standards. Key Responsibilities Franchise performance: Drive operational performance across franchise units, including revenue growth, unit level economics, and key KPIs Franchisee partnership: Serve as a strategic advisor to franchisees, providing coaching, guidance, and support to improve business outcomes Operational execution: Ensure consistent implementation of brand standards, programs, and initiatives across all locations Field support: Lead field operations strategy, including site visits, performance reviews, and action planning New unit openings: Partner with real estate and buildout teams to support successful franchise openings and ramp up Training and development: Collaborate on onboarding and ongoing training programs for franchisees and their teams Cross functional alignment: Work closely with marketing, training, and support teams to ensure cohesive execution Process improvement: Identify opportunities to enhance operational systems, tools, and playbooks Qualifications 7–10+ years of experience in multi‑unit operations, franchising, or retail/service environments Proven track record of driving performance across multiple locations Strong business acumen with the ability to influence without direct authority Experience supporting or working within franchise models preferred Ability and willingness to travel as needed to support the franchise network Success Profile Action‑oriented operator who drives execution and outcomes Establishes trust and credibility as a partner to franchisees Leverages data to inform decisions and track performance Effectively balances support with accountability to results Thrives in building structure and bringing clarity within a growing brand environment Company Paid Holidays Flexible Paid Time Off Multiple health care insurance plans that cover medical, dental, prescription, vision, and employer HSA contributions Competitive 401(k) Program with employer matching contributions Daily dress code of "business casual" A positive work environment And much, much more Company Description Unleashed Brands was founded to curate and grow a portfolio of the most innovative and profitable brands that help kids learn, play and grow. Over the last 10 years, the team at Unleashed Brands has built a proven platform and know-how for scaling businesses focused on serving families. Its mission is to impact the lives of every kid by providing fun, engaging and inspiring experiences that help them become who they are destined to be. Unleashed Brands has more than 1,300 locations open and in development with plans to open more than 100+ new units annually over the next 5 years. For more information, please visit Unleashed Brands is headquartered in the Dallas/Fort Worth Metroplex. Commitment to Equal Opportunity Unleashed Brands is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. ADA Consistent with the Americans with Disabilities Act (ADA), Unleashed Brands will provide reasonable accommodation to participate in the job application or interview process when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. Unleashed Brands is proud to be an equal‑opportunity employer. #J-18808-Ljbffr Unleashed Brands