Customer Service Associate
Thoroughbred Express Auto Wash
Customer Service Associate
Become a valuable member of our top-tier team as a Customer Service Associate! Take pride in educating and informing customers about the smooth operations, numerous benefits of being a member, and safety features at Thoroughbred Express washes.
Key Duties and Responsibilities
- Focus on providing a positive customer experience.
- Carry out daily duties that ensure effective operation of a car wash facility in partnership with peers and site management.
- Greet customers with a warm smile, review and educate on services, and assist with payment.
- Stay up to date with knowledge of how to use certain equipment for them to be able to work efficiently in an automated facility.
- Direct the driver into the entrance to the car wash or guides them onto tracks.
- Carry out periodic maintenance of equipment used in washing to keep them in proper working order.
- Perform cleaning of facility and ensure everything is kept in the appropriate place and organized.
- Provide assistance to customers in any area concerning car wash process.
- Carry out visual inspection of vehicles to confirm their condition before sending them into the wash area.
- Additional duties as assigned.
Essential Responsibilities
- Display courteous, customer service focus, and professional attitude
- Work while standing over long periods of time (6+ hours)
- Lift items of moderate weight (10+ pounds)
- Maintain work expectations outdoor in all weather conditions
- Interact ethically with fellow employees and customers
- Possess valid and current driver's license
- Excellent written and oral communication skills, as well as interpersonal skills
Physical Requirements
- Ability to stand and work on feet for long hours in all weather conditions
- Use of protective equipment such as ear plugs, safety glasses and gloves
Additional Benefits
- Quarterly Bonuses
- Milestone Bonuses
- Competition Bonuses
- Unlimited Commissions
- Tips
- Employee Recognition
- Medical, Dental and Vision for Full Time Employees
- Paid Time Off + Holiday Pay for Full Time Employees
Vacancy posted more than 2 months ago
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