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Guest Relations Agent

Montage Laguna Beach

Montage International - - Responsibilities: Conduct guest pre-arrival calls to assist with arrangements, activities and experiences; Gather, summarize, and provide information to guests about the property and surrounding area amenities; Respond to guest requests for special arrangements or services by making preparations or identifying providers; Review, log, and maintain guest preferences, traces, and profiles; Develop and maintain positive guest communication prior to arrival and post departure to cultivate lasting relationships

Vacancy posted 2 days ago
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