Salesforce Business Analyst

Salesforce Business Analyst

Location: Hoboken, NJ, United States

Duration: 6 Month

Requisition Details: Must have total of 8+ years of IT experience with 5+ years in Salesforce and 4+ years as a BA.

Responsibilities:

• Leads requirements gathering sessions, proactively drawing out requirements from stakeholders.

• Performs gap analysis to identify opportunities for process improvement or management control of work flow.

• Creates requirements definition documentation, including use cases, and functional specifications to capture business needs and for validation with the customer and shared with project stakeholders.

• Creates workflow diagrams to document current and future business environment.

• Identifies and resolves problems which may impact projects by monitoring progress and project status. Escalates important issues to the attention of Management so that decisions can be made promptly.

• Responds and communicates efficiently between the business, MTS (IT), and external vendors on projects and to facilitate resolution of user issues as and when necessary.

• Communicates in written, oral and presentation formats to best represent and express user and organizational requirements to audiences up to mid-level management.

• Forms productive relationships with internal customers by listening, clarifying, and responding effectively.

• Participates in negotiations with vendors and managing vendors in their work.

• Negotiates and commits to deliverables with business partner(s) and project or program team.

• Works closely with business users to ensure implementation activities are in alignment with business strategy and objectives.

• Participates in ROI and other financial analyses including developing business cases / project justifications.

• Assists the business in defining scope and priorities for system initiatives (new projects and ongoing maintenance).

• Assists more senior managers in the development of RFIs/RFPs.

Basic Qualifications:

• Exceptional communication skills – written, presentation skills, etc.

• Exceptional client handling skills – able to work with all levels within the client portfolio.

• Demonstrated ability to deliver business-oriented solutions, across a portfolio of projects.

• Able to successfully manage a varied workload with minimal intervention from Management.

• Thorough understanding of the software development lifecycle.

• Ability to conceptualize current requirements against future plans.

• Possesses the aptitude to quickly understand work processes and flows in various business units and recognize those that could benefit from technology.

• Proven ability to support Business Process Re-engineering (BPR) and Change Management.

• Possesses an understanding of current business analysis and project management methodologies, tools and techniques.

• Established project management skills including familiarity with project scheduling and tracking documents.

• Ability to apply the following tools in business analysis and project management tasks: MS Excel, MS Project, MS Visio, MS PowerPoint. MS Word.

• Experience with 3rd party packages, custom built solutions, and system integrations required.

• 4+ years in Business Analysis.

• Salesforce Knowledge is a Must.