IT Support Technician
$65k - $70kTata Consultancy Services
Job Title
Job Description Must Have Technical/Functional Skills • Strong knowledge of desktop/laptop hardware • Very strong hands-on experience (H/W and S/W) • Good knowledge of Win 10, Win 7 & MS Office • Knowledge of Mac OS • Application / software installation and trouble shooting • Knowledge / exposure on ticketing tools (Service Now) • Strong Troubleshooting Skills • Hardware, operating system & software knowledge of laptops, desktops & mobile devices etc. • Working knowledge of supporting computer peripherals, like printers, scanners etc. • Strong hands-on experience (H/W and S/W) • Hardware, operating system & software knowledge Roles & Responsibilities • Provides second-line investigation and diagnosis • Resolves and closes incidents/service requests as per help desk procedures & allocated timelines • Escalates unresolved incidents/service requests within agreed timescales • Logs relevant incident/service request details as per process • Communicate with client regarding incident progress • Ensures tickets are always updated until issues are resolved • Complies with Health Safety Environment (HSE) and IT policies • Liaise with clients, IT support groups and 3rd party providers when necessary • Performs staging of PCs • Performs IMAC (Install, Move, Add and Change) of End user hardware (Laptops, desktops, mobile devices, printers, desk phones, meeting room devices etc). • Conducts hardware and software maintenance and support • Troubleshoots and resolves PC incidents and/or VIP requests • Centralized hardware and Spare part stocking and inventory management • Surplus equipment management • Break fix services to nearest small sites - leveraging shipping options (Device exchange or Loaner PC) • Asset disposal services • Hardware vendor coordination for Break fix • Imaging & provisioning of devices. Setup and build workstations • Update AMDB including hardware and software • PC and other devices - logistics management Salary Range: $65,000 -$70,000 year TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
$20.5 - $32.12 per hour
...Division: Technology Department: IT-Service Mgmt & Ops Reports to: VP, IT Manager... ...problems while providing technical support services to all Lines of Businesses. Researches... ...instruction and guidance to other technicians as needed. Creates and maintains accurate...SuggestedWork experience placementFlexible hoursBerkshire Bank
Boston, MA2 days ago- ...Axon is seeking an IT Support Technician V based in Boston to own high-complexity tickets, anchor a regional pod, and act as the final escalation point for IT. This role includes VIP coordination, board-prep, and cross-site operations, with a focus on secure, efficient...SuggestedWork at office
Koitecc Solutions
Boston, MA4 hours ago $68.85k - $106k
...real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact The IT Support Technician V is the senior-most individual contributor on the support track. They handle the highest-complexity tickets in the shared...SuggestedHourly payFull timeFor contractorsWork experience placementWork at officeRemote workMonday to Friday- ...Desktop Support TechnicianOn-site 5 days/week in Boston, MA Long term contract (12 months +)The Desktop Technician provides advanced technical support for end users, focusing on the efficient... ...upgrades, and contributing to IT projects, offering guidance to junior technicians...SuggestedLong term contractWork at officeRemote workNight shiftWeekend work
Sky Systems
Boston, MA11 hours ago $90.16k - $167.44k
The successful candidate will join the John Hancock Insurance Technology team and contribute to solutions supporting New Business and Underwriting platforms and processes. In this role, you will research and analyze improvement opportunities, assess workflows, develop...SuggestedFull timeTemporary workLocal areaFlexible hours- ...with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many... ...decided on the basis of qualifications, merit, and business need.”It is the policy of Kyyba to provide reasonable accommodation when...
- ...IT/OPERATIONS SUPPORT SPECIALIST, Credit Union provides advanced technical support for MIT Federal Credit Union's (MIT FCU) computing environment, ensuring the security, availability, and performance of all systems and infrastructure. This role serves as a Tier 2escalation...
Massachusetts Institute of Technology
Cambridge, MA4 hours ago - A leading IT solutions company in Boston is seeking a skilled IT Technician to provide remote support for hardware, software, and network issues. The role requires at least 2 years of experience in a similar position and expertise in troubleshooting various technical challenges...Remote job
$103k - $140k
...team enables all Formlabs teams with enterprise applications, infrastructure, data, and security to do their best work. The team supports all areas of the company and has team members globally.This role is based in our Somerville, MA office, with in-office attendance...Full timeWork at officeFlexible hours$145k - $175k
...a higher level through a deeper understanding of their bodies and daily lives.WHOOP is hiring a Senior Business Systems Analyst to support the growth and operational scaling of our wholesale and B2B channels. As WHOOP expands into new markets and customer segments, this...Full timeWork at officeRelocation$140k - $170k
...understanding of their bodies and daily lives.WHOOP is hiring a Senior Business Systems Analyst to join the Business Systems team, supporting the operations and scaling of our Membership Services function. BSA roles can take different shapes at different companies; we...Full timeWork at officeRelocation- ...our total rewards program should offer you and your family the support you need when it matters most. That’s why we have created a program... ...with Construction Operations, Project Controls, Finance, and IT to gather and document business requirements. Analyze business processes...Temporary workFor contractorsWork at office
$115k - $150k
...Investments business units at Bain Capital. The Senior Analyst will play a hands-on role in Salesforce analysis, development, and support, seeing solutions from inception through production deployment. Leveraging deep Salesforce expertise and a strong understanding of...Full time$102.3k - $138.3k
...Analysis team empowers Rapid7’s business functions by implementing, supporting, and optimizing core financial technology and data workflows. We... ...focus will be to:Partner closely with Finance, Accounting, and IT stakeholders to analyze end-to-end financial processes, identify...Full timeWork experience placementLocal area$115.44k - $142.6k
...sophisticated reporting and data visualization solutions that provide deep business insights and support data-driven decision-making.Collaborate with business leaders, IT teams, and vendors to drive technology initiatives, resolve challenges, and ensure alignment with...Full time$115k - $150k
...s Corporate Technology team is seeking a qualified candidate to support enterprise platforms and drive adoption of emerging technologies... ...ensuring smooth adoption of new features.Partner with other teams in IT including Infosec, Cloud infrastructure, QA, Data Science /AI...Full time- ...communication, roll out activities and assist with immediate on-going support. This Sr. BA must have the ability to work as part of a cross... ...end to end solutions with the business SME’s, vendors, and IT. Major Responsibilities: · Core team member of the Sales Business...Temporary workImmediate start
$90k - $180k
...understanding of internal systems and related workflows around entire investment process to help with solution design as well as handling support issuesEnsure quality of product by enforcing high standards in testing and building guardrails and validationsAssist with project...Full timeWork experience placementRemote workFlexible hours1 day per week$89k - $119k
...procedures.Monitor system and process effectiveness, and recommend improvements to keep daily operations accurate, complete, and efficient.Support the engineering organization by providing acceptance criteria, participating in test reviews, giving demo feedback, and gathering...Work at office$97k - $163k
...You will play a key role in shaping data-driven solutions that support Supply Chain operations like transportation, forecasting, and customer... ...customer servicePartner with data engineers, analytics teams, IT, and business stakeholders to deliver high-value data...Full timeCurrently hiringWork at office$39.16 - $55 per hour
...directly on a W2 without sponsorship. No C2C!!The Division of Information Technology Services (ITS) seeks a hands-on BSA Contractor to support the ITS administration transition of Concur, the university's travel and expense (T&E) platform. ITS is assuming full system...For contractors- ...infrastructure and culture is amazing. Best place!!Job DescriptionJob Description:As a Senior Manager, your role will be establishing and supporting configuration and design and standards. Primary responsibility is providing solutions to complex business problems, setting...
- ...maintain software and hardware-related components necessary to deliver IT services. Investigate and resolve hardware, software, and... ...users via phone, email, or in person to provide technical support and guidance. Train stakeholders on the utilization of new IT...
- Iron Systems, Inc. is seeking an on-site Field Services Technician to install, configure, and troubleshoot desktops, laptops, mobile devices, and peripherals. You will perform desk-side support, data migrations, and software installations while ensuring timely ticket resolution...Remote work
$100k - $150k
At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With...Full timeWork at officeLocal area$38.5 - $55 per hour
...technical and business user groups. The focus of this position is to work closely with the technical peers, business units, and other supporting groups to gain in-depth understanding of the Fund Accounting processes, services, and program roadmaps. The Systems Business...- ...with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many... ...decided on the basis of qualifications, merit, and business need." It is the policy of Kyyba to provide reasonable accommodation when...Visa sponsorshipWork visa
Kyyba
Boston, MA1 day ago - Jobtailor in Cambridge, MA is seeking an entry-level Help Desk Technician to install, configure, test, and support computer hardware and software. You will maintain asset inventory and assist end users with IT issues, documenting tickets and maintaining data across core...Work at office
- Vinfen in Massachusetts seeks an IT Help Desk Technician to provide direct end-user support for deployments, software installs, and troubleshooting. The role covers a Citrix desktop environment, VPN access, and on-site visits across Vinfen sites. You will manage MS Exchange...Remote job
- Insurify is seeking a Technical Business Analyst to join a rotational analytics program, working across Marketing, Product, Partnerships and Engineering to leverage data for high-impact decisions. You will build data pipelines, develop dashboards, and improve analytical...Rotational program
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