Computer User Support - Junior

Marathon TS is a sub on an upcoming opportunity with Client Federal called US Army corp of Engineers called Cyber, Automation, Systems, Technology and Lifecycle Enterprise Network (CASTLE-NET) Services

RFP Background
USACE OCIO/G-6 has a need for Enterprise Information Management/Information Technology (IM/IT) services. The USACE OCIO/G-6 requires contractor support in the areas of cyber security, data center operations, Automated Information Systems (AIS), Information Technology (IT) network environment operations including hardware and software support, end user device support, digital and analog telephone systems, web services, data/knowledge management, native and cloud-based services, hard wired and wireless devices, and all supporting infrastructure, platforms and applications. Emergency response services are also required to respond and restore services in the event of a disaster. As the IM/IT provider to the USACE enterprise, the OCIO/G-6 mission objectives require 24 hours a day/seven days a week (24/7) operations, monitoring, and response.

Job Title:
Computer User Support - Junior

Must be US Citizen
DoD Secret Clearance preferred but we can process for one if they do not have one
Remote position

Job Description:
Provides on-site technical support and assistance by deploying to CASTLE-NET program field offices for IT infrastructure and end-user device wellness checks. Conducts network performance evaluations, checks conference room equipment, supports end-user devices, and ensures compliance with USACE IT policies. Assists with IT equipment disposal training and supports onsite personnel with IT issue ticketing.

Applies fundamental concepts, processes, practices, and procedures on technical assignments. Performs work that requires practical experience and training. Work is performed under supervision.
Required Skills:
Requires a Bachelor's degree (or equivalent work experience) in IT, Computer Science, or related field. Must have good technical knowledge of hardware, software, and network troubleshooting, and training or experience with IT equipment setup and maintenance. Possesses good problem-solving, analytical, communication, and interpersonal skills with the ability to manage multiple tasks effectively. Must be capable working with remote support tools and ticketing systems and must be willing to travel. Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator) and familiarity with USACE IT environment and policies is a plus. Experience/Degree Substitutions Bachelors Associate degree +2 years relevant experience, or 4 years relevant experience Masters Bachelor's (or experience equivalence) +2 years relevant experience Doctorate Master's (or experience equivalence) +2 years relevant experience


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