Customer Service Representative

Customer Service Representative for Active Oxygens

The Customer Service Representative for Active Oxygens at Evonik in Piscataway, NJ, is responsible for managing customer orders, resolving inquiries and complaints, and ensuring timely delivery of products. This role requires strong SAP experience, effective communication, and the ability to work both independently and collaboratively in a hybrid environment, including after-hours coverage for emergency order service.

Responsibilities

• Manage End-to-End Customer Order Processing: Receive, validate, cleanse, modify, and process customer orders while ensuring accurate and efficient order management throughout the Order-to-Cash process.
• Monitor and Resolve Order Issues: Manage order blocks, release credit-blocked orders, process change requests, handle backorders, and ensure timely order releases.
• Coordinate Deliveries and Fulfillment: Create and process deliveries, collaborate with supply chain partners, and ensure products are delivered on time and in full to customers.
• Execute Billing and Financial Transactions: Create customer invoices and process credit notes, debit notes, rebates, and other order-related financial transactions accurately.
• Handle Customer Service and Complaint Resolution: Manage customer inquiries, complaints, return orders, disputes, and service issues to maintain customer satisfaction.
• Support Accounts Receivable Activities: Manage collections, support dispute resolution, and contribute to effective cash collection and account reconciliation processes.
• Maintain Data Accuracy and Process Compliance: Manage customer and master data, maintain pricing conditions, ensure adherence to company process standards, and support continuous day-to-day operational excellence.
• Position requires candidate to participate in the afterhours coverage role, (including Saturdays, Sundays & Holidays) in which Customer Monitoring Inventory roles are required in order to provide 24/7 service for VMI locations.
• This position requires a minimum of two in-office days per week to support collaboration, team engagement, training, and cross-functional communication.
• Maintain a strong focus on departmental and individual Key Performance Indicators (KPIs), ensuring service levels, response times, order accuracy, and customer satisfaction targets are consistently achieved.
• Monitor personal performance metrics and take proactive actions to meet or exceed established goals.

Requirements

• Bachelor's degree preferred and minimum of 3 years comparable business experience. 3-5 years experience in a Customer Service role is a must.
• Strong SAP in Demand Chain area required.
• Must be a proactive team player capable of managing priorities in a dynamic environment while delivering strong customer service and operational support.

Your Application

To ensure that your application is proceeded as quickly as possible and to protect the environment, please apply online via our careers portal. Further information about Evonik as Employer can be found at

Please address your application to the Talent Acquisition Manager, stating your earliest possible starting date and your salary expectations.

Your Talent Acquisition Manager:

Malika Carrington

Company is

Evonik Corporation