Nonprofit Customer Service Associate

Get AI-powered advice on this job and more exclusive features. This range is provided by KamisPro. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $28.00/hr - $30.00/hr Direct message the job poster from KamisPro Our client is a large nonprofit membership organization and is looking for a contractor onsite in Alexandria, VA to provide support to their Member Services team. Position offers free parking and is metro accessible on the yellow line. Approximate End date: 6/26/2026 Hours Per Week and Schedule: 37.5 hours per week; Monday – Friday 8:30 am to 5:00 pm This is an onsite role in the beginning during training. There may be an opportunity for a hybrid schedule after training is successfully completed. Responsibilities Provide front-line customer service support across multiple channels, including phone, email, chat, and WhatsApp, during peak Annual Meeting periods Respond to high-volume, routine inquiries related to Annual Meeting registration, membership status, payments, and general account questions Accurately document customer interactions and resolutions in the customer relationship management (CRM) system Follow established procedures and scripts to ensure consistent, compliant, and accurate information is provided to members and meeting attendees Escalate complex or non-standard issues to permanent staff or management as appropriate Support time-sensitive requests to ensure service level expectations are maintained during periods of increased demand Collaborate with the Customer Service team to assist with backlog reduction and workload balancing during AM peak period. Required Qualifications High school diploma or equivalent required Previous customer service experience, preferably in a contact center, membership-based organization, or high-volume support environment Strong verbal and written communication skills with the ability to interact professionally and empathetically with a diverse customer base Ability to manage multiple tasks, prioritize effectively, and remain detail-oriented in a fast-paced, high-volume environment Proficiency with basic computer applications and the ability to learn new systems and tools quickly Demonstrated reliability, adaptability, and willingness to follow established processes and procedures Ability to work scheduled hours consistently during peak Annual Meeting periods Desirable Qualifications Experience in a membership association, nonprofit, or call center environment Exposure to CRM, ticketing, or order management systems Experience processing payments or order transactions Seniority level Mid-Senior level Employment type Contract Job function Customer Service and Administrative Industries Hospitals and Health Care Non-profit Organizations #J-18808-Ljbffr KamisPro