Customer Service Assistant

Tulsa City-County Library Position

At Tulsa City-County Library, we do more than provide access to books- we connect people to opportunity. Every day, our employees create welcoming spaces, build connections, solve problems, and help customers from all walks of life access the tools they need to learn new skills, discover new ideas, access resources, and build brighter futures. If you're passionate about making a meaningful impact in your community, we invite you to explore a career with Tulsa City-County Library.

As a vital part of our Kendall-Whittier Library team, you'll be the friendly face that welcomes customers, helps them navigate library services, and ensures our spaces are organized, inviting, and accessible. Whether you're assisting with checkouts, guiding users through technology, or supporting library programs, your work will make a meaningful impact every day. The Kendall-Whittier Library is in the heart of Whittier Square, a growing art neighborhood known for Circle Cinema and the Farmer's Market. Besides traditional programs in the library, staff are involved in the neighborhood, participating in community events such as Lights On at Whittier Square, and recently, showcasing children's art during the World Record drive along Route 66.

Location: 21 S. Lewis Ave, Tulsa Salary: $14.42 / hour Status: Part-Time, 20 hours / week Schedule: Monday: 12pm - 6pm Tuesday: 12pm - 6pm Friday: 9am - 6pm Occasional Sundays at the Regional Branch

Essential Functions and Qualifications Include:

• Provides general information in person and by phone assisting customers in locating and discovering materials, connecting with available library services, or providing information about the library, referring reference questions to the appropriate resource;
• Assists customers with self check-out machines by instructing how to charge, renew, and discharge library materials to/from customers;
• Enjoys a work atmosphere where staff are encouraged to be creative, be innovative and try something new.
• Registers customers by issuing and updating library cards;
• Sorts and routes returned materials to proper location and ensures that the library is neat and organized so customers can easily find what they need;
• Helps customers with basic technology and Internet access;
• Other duties as necessary.

Qualifications:

• High school diploma or GED required
• Some college coursework preferred
• Previous customer service experience is a plus

What It's Like to Work at Tulsa City-County Library:

Library work is about people first. Our employees actively engage with customers, provide exceptional service, and help connect people to the resources they need to learn, grow, and succeed. We serve customers from all backgrounds and life experiences, and we value empathy, respect, curiosity, and a commitment to public service. If you enjoy helping others and making a meaningful impact in your community, you'll thrive at Tulsa City-County Library.

Physical Activity & Environmental Conditions For most positions work regularly requires stooping, bending and light lifting such as three or four reams of paper, four or five books, or other materials (up to 20 pounds). Some positions require moderate physical exertion, such as regularly lifting moderately heavy items (up to 40 pounds) such as crates full of books or pushing heavy (up to 100 pounds) wheeled carts full of books, on a highly frequent basis and/or assuming awkward positions.

Tulsa City-County Library