Operations Manager

Operations Manager

2nd Shift, Monday-Thursday, 4:30 pm-2:30 am

About the Role

As Operations Manager, you will provide store service by coordinating merchandise processing from the vendor through the Distribution Network. You will manage the day-to-day execution of overall business strategies and productivity measures.

What You’ll Do

• Manage workflow of several departments in conjunction with individual department Supervisors to meet planned units per hour, cost per unit, level of service and accuracy standards
• Effectively manage staffing to meet UPH and CPU goals
• Develop and maintain accuracy standards to ensure unit inventory integrity
• Responsible for the prompt, efficient and accurate processing of merchandise, customer order selection and delivery through the Distribution Network
• Coordinate and communicate changes and updates in process and procedures
• Work with other departments and divisions to resolve problems and ensure efficient service
• Manage direct reports, systems, and projects to achieve unit goals per Kohl’s policies and procedures
• Prepare and analyze unit plans and reporting
• Provide leadership by exhibiting influence and expertise, driving results
• Create an effective work environment by developing a common vision, setting clear objectives, expecting teamwork, recognizing outstanding performance and maintaining open communications
• Develop staff through coaching, providing performance feedback, providing effective performance assessments and establishing performance and development plans
• Additional tasks may be assigned

What Skills You Have

REQUIRED

• Bachelor’s or advanced degree
• Multiple years of related experience including direct supervision experience in distribution, production/operations management, warehouse management or related field
• Strong interpersonal skills
• Working knowledge of automated distribution/warehouse management systems, Windows and Microsoft Office
• Flexibility in hours to support multi-shift operation