Operations Supervisor

Category Client Operations 100% onsite in Brownsville, Texas. Work at home is not available for this position. Your Responsibilities Ensures daily performance metrics are being met or exceeded, i.e., quality, service level and schedule adherence metrics 80% of your day will consist of coaching and educating agents on how to improve their performance Create an environment focusing on fun, enthusiasm, and accountability Take initiative and show leadership by creating performance improvement plans Administer coaching and disciplinary action when appropriate Handle both internal and client led performance discussions Perform other related duties and assignments as required and as assigned by supervisor or other management Ensure all policies and procedures are adhered to including, but not limited to Security, HR, Operations, etc., and that any known infractions are communicated to the proper management immediately Must be able to take calls when needed. Qualifications Must have at least 6 months banking experience in a Call Center Must have supervisor experience in a Contact Center Accounts within Department: Credit Card or ATM/ Debit Card Open availability required between the hours of 6 am to 9 p.m. with the ability to work weekends. College degree preferred or equivalent work experience required Ability to work under pressure, plan, meet deadlines and be accountable for the performance of others Solid organizational, administrative, leadership and time management skills Ability to demonstrate personal ownership of tasks and follow through to obtain desired results Must have a keen sense of attention to detail Skilled in determining why and how tasks should be attempted and their effective completion Proven experience in overcoming unexpected difficulties and using logical problem-solving skills Typing speed of 25 wpm Excellent written and verbal communication skills consistent with North American business standards Must have availability to work various shifts influenced by current business needs High school diploma or GED required Excellent attendance history is required Must pass mandatory background checks which may include pre‑screening, illegal drug tests and credit checks Required Skills Process Excellence Collaboration Communication Emotional Intelligence Open‑Mindedness Critical Thinking Solution Orientation Entrepreneurship AI Proficiency Data Literacy Equal Opportunity Employer TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #J-18808-Ljbffr Teleperformance USA