Service Desk Technician

Job Description and Duties

Come join our team of extremely talented, good-hearted, and fun spirited professionals. Whoever said changing the world was easy? It’s not. If you are up for the opportunity, you need to apply for this position. At the Department of Toxic Substances Control (DTSC), it is our mission to improve our California by protecting our environment from toxic and hazardous waste. We serve because we care!

As an Information Technology Technician you will have the opportunity to:

• Provide level one support and resolution for software, hardware, printers, phones, and other IT peripheral issues either through phone, in person, or using remote access technologies, in support of leads and receive direction from the Support Desk Supervisor or general direction from the Chief information Officer (CIO)
• Assist with A/V services, webinars and online meetings using standard software and hardware
• Assist or work as part of the project team on priority projects, including but not limited to asset inventory project, telecoms project, hoteling project, HAM & SAM project, printer refresh project, and other related Service Desk projects
• Ensure that computer and peripheral equipment are in working order and have all required software updates to maintain hardware and software compliance to security standards
• Assist with setting up, deploying desktop images, moving and/or replacement of IT equipment, either on scheduled time frames or as necessary
• Answer customer questions regarding system procedures, system status, and downtime procedures

Desirable Qualifications We Look For:

• IT Certifications 
• IT Experience
• IT Service Desk & Call Center Experience 
• IT Service Management (ITSM) Experience 
• IT Support and Troubleshooting Experience 
• IT Hardware & Peripheral Troubleshooting 
• IT User provisioning and account management 
• Reading and writing ability to effectively communicate complex issues

You will find additional information about the job in the .

Working Conditions

Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours in the Personal Leave Program 2025 (PLP 2025) per month. For more details, please click here .

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for visa sponsorship by the start date of employment. The Department of Toxic Substances Control does not participate in E-Verify for employment authorization purposes.

A hybrid schedule may be available for this position.

Click the link below for a special message from Director Katie Butler on DTSC’s culture:

Special Requirements

A Statement of Qualifications (SOQ) is required for the hiring manager’s review. Applications submitted without an SOQ may be disqualified.

The SOQ should be no more than 1 page, single spaced, Arial font 11.

Your SOQ should address the following:

1. Describe your experience of providing technical support or customer service.

2. Describe a time you had to learn about new technology, system, or process. What steps did you take?

3. Service Desk often manages multiple requests with competing priorities. What is your approach to maintaining a high level of customer service?

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Additional Application Instructions

For experience/education to qualify during the application screening process, and to ensure that minimum qualifications can be determined, applicants should include all employment history on the Employment Application (STD 678), including detailed job descriptions, hours worked per week, and start/end dates (MM/DD/YYYY). Application packages without this information may experience delayed processing times and your eligibility for this position may be impacted.

Electronic applications submitted through your CalCareer Account are highly recommended . If you are unable to apply electronically through your CalCareer account, please mail a completed and signed STD. 678 and application package to the mailing address provided above in the “Application Instructions” section. Applications must be postmarked on or before the final filing date.

For mail-in or drop-off applications, please include JC# 530134 and indicate the basis of your eligibility in the Examination(s) or Job Title(s) section. SROA and surplus candidates should submit a copy of their letter with their application.

Pending Budget Approval - DTSC will obtain all necessary approvals prior to extending a job offer.

Applicants who completed their education outside the United States (with foreign degree/ transcripts) must obtain and submit verification of United States course/degree equivalency.

Foreign education credential evaluation services can be found at .

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications -

  A Statement of Qualifications (SOQ) is required and must be submitted with your Employment Application (STD.678). Please refer to the "Special Requirements” section above for additional information.