Location Manager Natural Healthcare Clinic

Job Description

Job Description

Benefits:

• 401(k)
• Bonus based on performance
• Paid time off
• Wellness resources
• Employee discounts

Office Manager / Clinic Operations Manager
Thrive Health Systems
Lead a Team. Drive Growth. Create Exceptional Patient Experiences.

Are you a proven leader who thrives in a fast-paced environment, loves developing people, and is motivated by driving business results? Thrive Health Systems is seeking a high-performing Office Manager / Clinic Operations Manager to oversee the daily operations, patient experience, financial performance, and team development of one of our growing clinics.

This is more than an administrative role. You will be the operational leader of the clinic, responsible for ensuring excellence from the front desk to the back office while creating a culture of accountability, service, and growth.

About the Role
As the Office Manager, you will oversee all non-clinical operations of the practice, including:

• Patient experience and service excellence
• Team leadership and staff development
• Scheduling and operational efficiency
• Revenue growth and KPI performance
• Patient conversion and retention
• Billing, collections, and insurance processes
• Human resources and employee performance
• Facility management and clinic presentation

You will serve as the operational backbone of the clinic, ensuring every patient receives an outstanding experience while helping the business achieve its growth and profitability goals.

Key Responsibilities
Leadership & Team Development

• Lead, coach, train, and develop front desk, administrative, case management, and support staff
• Conduct onboarding, performance reviews, corrective actions, and employee development plans
• Create a culture of accountability, teamwork, professionalism, and service
• Facilitate daily huddles and team meetings
• Manage staffing schedules, PTO requests, and workload allocation

Patient Experience & Sales Performance

• Ensure an exceptional patient experience from first contact through completion of care
• Oversee patient schedule management, reports of findings, and treatment plan acceptance
• Monitor patient conversion metrics and identify opportunities for improvement
• Ensure all patients are properly scheduled and engaged in their care plans
• Drive patient retention, referrals, and reactivation initiatives

Operations Management

• Manage all day-to-day clinic operations
• Maintain clinic appearance, cleanliness, safety, and organization
• Oversee inventory, office supplies, equipment, and vendor relationships
• Coordinate facility maintenance and operational improvements
• Ensure compliance with company policies, HIPAA requirements, and operational standards

Financial & Revenue Management

• Monitor clinic financial performance and key business indicators
• Manage cash handling, deposits, petty cash, and end-of-day reporting
• Review accounts receivable, collections, billing accuracy, and insurance aging
• Identify and resolve revenue leakage opportunities
• Help drive sustainable revenue growth while maintaining operational efficiency

Administrative Excellence

• Ensure accurate reporting, audits, and documentation
• Oversee payroll reporting and timekeeping processes
• Monitor operational KPIs and prepare management reports
• Maintain policies, procedures, and compliance standards
• Collaborate with leadership on business initiatives and clinic growth strategies

What We're Looking For
Required Qualifications

• 3+ years of leadership or management experience
• Proven experience leading teams and driving performance
• Strong organizational and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Excellent communication and interpersonal skills
• Experience with KPI management and performance accountability
• Proficiency with business software and reporting systems

Preferred Qualifications

• Healthcare, chiropractic, medical, physical therapy, dental, or wellness industry experience
• Experience with patient scheduling, billing, insurance, or collections
• Multi-department leadership experience
• Background in sales, customer service, or operations management

Why Thrive Health Systems?
At Thrive Health Systems, we're passionate about helping patients live healthier lives while creating opportunities for our team members to grow professionally and personally.

We believe in:

• Excellence in patient care
• Leadership development
• Accountability and ownership
• Continuous improvement
• Teamwork and collaboration
• Making a meaningful impact in our communities

If you're a results-driven leader who enjoys building teams, improving systems, and helping a business grow, we'd love to hear from you.

Apply Today

Join a company where your leadership directly impacts patient lives, team success, and business growth.

Position Type: Full-Time
Schedule: 4050 hours per week
Compensation: Competitive salary + performance incentives + benefits (based on experience)

Thrive Health Systems is an Equal Opportunity Employer.