Systems Administrator Project Specialist

Systems Administrator Project Specialist

X98: $65,000 – $75,000

New Jersey State Library

185 West State Street Trenton, NJ 08608

The New Jersey State Library, affiliated with Thomas Edison State University, connects people with information and resources through its service to NJ libraries, the state legislature and government employees, Thomas Edison State University staff and students, and registered borrowers. Thomas Edison State University provides distinctive undergraduate and graduate education for self-directed adults through flexible, high-quality, collegiate learning and assessment opportunities. One of New Jersey's senior public institutions of higher education, the University offers associate, bachelor's, master's and doctoral degrees in more than 100 areas of study. At Thomas Edison State University and the New Jersey State Library we embrace a diverse and dynamic workforce that drives innovation, learner success and organizational growth. We welcome you to apply to be a part of our team.

Summary

In this role, you will be part of a team of technicians maintaining the computer desktop/laptops and local network environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. This is primarily a help desk support position, with the main area of responsibility to support the PCs, printers, software applications, and related equipment at the NJ State Library and the Talking Book and Braille Center. The successful candidate will need to become familiar with library specific applications as well as provide traditional desktop support.

Responsibilities

• Provide helpdesk support to roughly 100 end users and resolve problems to the end user's satisfaction
• Monitor and respond quickly and effectively to end user requests received through the IT helpdesk system
• Manage Active Directory and Microsoft 365 tenant
• Review and respond to system-generated alerts
• Maintain documentation for end users and IT staff
• Install, test, and configure new hardware and software
• Maintain inventory of all equipment, software and software licenses
• Utilize RMM platform to deploy patches and maintain configuration compliance
• Use antivirus platform to monitor and resolve malware issues
• Oversee spam training platform
• Manage thin clients
• Manage public PCs with patron reservation system
• Work on special projects as needed

Requirements

• Graduation from an accredited college with a Bachelor's degree supplemented by a Master's degree in a field related to the position to be filled or equivalency as determined by the appointing authority.
• 3-5 years of experience providing helpdesk support to end users
• Experience working with Windows 11 and Office 2024 and Office 365
• Ability to work in a team environment by taking direction and feedback, communicating clearly, and documenting activities
• Ability to work independently on multiple issues at once and handle overlapping timelines
• Ability to communicate effectively and professionally with end users
• Must possess good problem-solving skills

Preferred Experience

• Windows Server 2019 and above
• Exchange Server 2019/SE
• ManageEngine Endpoint Central for RMM and MDM
• Linux and other open source software
• VMware vSphere
• Sophos EndPoint Control
• Office 365 and Teams Phone System
• Deep Freeze
• KnowBe4

The New Jersey State Library, an affiliate of Thomas Edison State University is an Equal Opportunity/Affirmative Action Employer