Digital Experience & Operational Resilience Lead
American Electric Power
American Electric Power in Columbus, Ohio seeks a seasoned leader to own the customer Operations digital experience across web, mobile, IVR, digital assistant, text, email, and future self-service channels. You will translate priorities into a multi-year roadmap to improve customer experience, increase self-service adoption, and reduce avoidable contacts. You will partner with IT, Operating Companies, and the Customer Collaborative to ensure unified customer journeys, monitor outcomes, and drive #J-18808-Ljbffr American Electric Power
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Digital Experience & Operational Resilience Lead in Columbus, OH vacancy
$77.22k - $132.38k
...International Payroll Operations Lead Here at Siemens, we take pride in... ...customers by combining the real and digital worlds. Improving how we... ...university ~5+ years of experience in international payroll,... ...resource-efficient factories, resilient supply chains, and smarter...DigitalFull timeLocal areaImmediate startRemote workWork from homeHome officeSiemens
Columbus, OH4 days ago- AEP in Columbus, OH seeks a Digital Platforms & Operational Resilience Manager to own the customer-facing digital experience across web, mobile, IVR, and messaging channels. You will... ...Operations, IT, and operating companies. Lead end-to-end initiatives, monitor outcomes,...Digital
$21.59 - $28 per hour
...Coordinator - Communications, First Year Experience# Careers## Program Coordinator -... ...communication systems, processes, and operational functions that support the implementation... ..., responding to inquiries, maintaining digital channels, and facilitating dissemination...DigitalHourly payFull timeShift workDay shift$28.56 - $39.52 per hour
...clarity and confidence. As the leading AI lending marketplace, we... ...progress. We’re proudly digital-first, giving most Upstarters... ...The Team: Upstart’s Customer Experience team helps applicants... ...combines customer support, operational expertise, and collaboration...DigitalBi-weekly payHourly payFull timeCurrently hiringWork at officeLocal areaRemote workWork from homeShift work2 days per week$94.4k - $293.8k
...own the full change and experience transformation design... ...into how the business operates. Powered by... ...Experience, you will lead future-state change process... ...build organizational resilience as a repeatable capability... ...change programs enabled by digital tools and AI-powered...DigitalFull timeLive inWork at officeLocal areaShift workAccenture Global
Columbus, OH3 days ago- ...multiple accounts. The role involves developing promotional materials, digital applications, and service innovations while partnering with regional leadership to grow revenue and enhance client experiences. The successful candidate will travel regionally (50% car travel...Digital
- ...Inc. is seeking a Front End Service Coordinator in West Chester, OH to uphold a high-quality customer shopping experience. You will lead front-end operations, coordinate checkout flow, supervise cashiers and courtesy staff, and drive productivity and service excellence...Full time
- Ulta Beauty is seeking an Operations Manager to lead a high-performing store team, drive top-line sales, and oversee inventory, planograms, and... ...requires strong leadership, coaching, and a focus on guest experience. You will develop associates through ongoing training,...
- ...Manager to assist the Store Manager in daily operations, maximize sales, manage expenses and... ...outstanding customer service. You will lead and train the store team, uphold company... ...at least one year of retail management experience, strong English communication, and the ability...
- Planet Fitness Franchising, LLC is seeking an Assistant Club Manager in Columbus to help oversee gym operations and deliver a superior, judgement-free member experience. You will assist in recruiting, training, and managing a team of staff, while supporting the Club Manager...
- A leading aesthetics clinic in Columbus is seeking a Clinic Manager to oversee all operational aspects while ensuring a world-class patient experience. The ideal candidate will lead and develop a high-performing team, drive clinic performance through effective scheduling...Local area
- ...leader for customer-facing digital capabilities across... ...Collaborative and Operating Company priorities into... ...that improves customer experience, increases self-service... ...owner for operational resilience and business... ...organizational readiness.Lead operational response activities...Digital
- Marcus Theatres is hiring a Shift Lead to support the management team in daily theatre operations, staff communication, and guest service excellence. The role serves... ...enforcing policies to ensure a best-in-class experience. The Shift Lead reports to the General Manager...Shift work
$134.4k - $154.6k
...where performance, security, and resilience matter. This is a high... ...and trust is built into how we operate. If you’re ready to take... ...organizations, helping customers address digital transformation, security,... ...a consultative customer experience that drives retention and business...DigitalFull timeTemporary workLumen
Columbus, OH19 hours ago- BJ’s Wholesale Club is seeking an Omni Experience Ambassador to support digital initiatives and member service in a fast-paced warehouse environment. You will process orders, assist members, and contribute to a positive, efficient club experience. The role emphasizes teamwork...Digital
- ...Contribute to innovative experience design, blending user needs with business goals in the... ...services cater to a diverse range of users Operate with an iterative design mindset and... ...dedicated to improving experiences with digital products and services Proven ability to...Digital
Testing Site - JPMC
Columbus, OH19 hours ago - Franklin University is seeking a hands‑on Digital Experience and Growth Strategist in Columbus, OH to optimize the university’s digital experiences and support marketing, enrollment, and growth. You will work with stakeholders to translate business needs into practical...Digital
- ...will engage customers in person and through our channels to deliver an outstanding experience that helps IAA focus on business and branch growth. This role emphasizes teamwork, digital literacy, strong communication, and a professional appearance as you contribute to a...Digital
- A leading consulting firm in Ohio is seeking an experienced UX Designer to collaborate with teams in creating user... ...applications. The ideal candidate will have over 8 years of IT experience, with at least 4-5 years in digital experience design. Responsibilities include creating...Digital
- ...Delivery Analyst to support service center operations, handle client inquiries, process... ...collaborate with internal teams, apply digital literacy and automation skills, and contribute... ...efforts to deliver high-quality client experiences. #J-18808-Ljbffr JPMorgan ChaseDigital
- ...a Senior Manager for Destination Experience Marketing to shape experiences across... ...with Marketing, Hospitality, Digital presence and Brand teams, and drive... ...awareness. You will lead experiential concepts, partner with operators and artists, and develop engaging...Digital
- JPMorgan Chase & Co. seeks an Accessibility Lead (Vice President) in Columbus to drive employee experience accessibility across web and mobile design systems. You... ...ensuring regulatory conformance and an inclusive digital experience for all employees. You will partner...Digital
- ORIX USA is seeking an Employee Experience & Communications Intern to support the intranet migration and content initiatives across the... ...offers hands-on experience with modern workplace tools, developing digital learning resources, and supporting employee communications...DigitalInternship
- ...Manager to drive strategy and execution for digital healthcare solutions. You will shape how... ...member-centric products and predictive experiences powered by AI/ML. You will collaborate... ...regulatory and customer needs while leading cross-functional teams toward measurable...Digital
$50k
The Project Manager manages all aspects of the customer experience and vendor relationship post-sale up to final installation, including... ...Responsible for implementing management policies and operating practices. Responsible for inspecting all aspects of the project...$25 - $32 per hour
...in field supervision/field operations! Want to gain experience in Field Operations? Join... ...day. Otis is the world's leading elevator and escalator manufacturing... ..., including engineers, digital technology experts, sales,... ...industry leader with a resilient business model. You’ll...DigitalHourly paySummer workInternshipLive inWork at officeWorldwide- ...creative marketing agency in Columbus is seeking a motivated Marketing & Creative Intern. You'll gain hands-on experience working with real clients, assisting in digital marketing campaigns, graphic design, and event planning. Ideal candidates should be pursuing studies in...DigitalInternship
$112k - $179k
...Technology Fusion Center Operations Location: Columbus, OH -... ...availability and resiliency. Identify risks, and communicate... ...or Google Cloud- Cloud Digital Leader 8-10 years of experience working in a network... ...environment. 3+ years leading project(s), mentoring and...Digital- ...Concordia Dental in the United States is offering a Summer 2027 Customer Experience Analyst Graduate Internship to gain hands-on experience supporting customer experience strategy, journey analytics, and digital experience initiatives within a healthcare setting. As a member...DigitalSummer workInternship
- ...Ohio seeks an experienced CNC programmer and digital fabrication specialist to help build our next large-scale immersive experience. This full-time, hybrid role blends CAD/CAM... ...3D printing, and guide a small team of CNC operators. Collaboration with artists and fabricators...DigitalFull time
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Digital Experience & Operational Resilience Lead. Be the first to apply!
Related searches
- operations lead Columbus, OH
- operations leader Columbus, OH
- digital engineer Columbus, OH
- digital design engineer Columbus, OH
- digital media sales Columbus, OH
- remote digital media Columbus, OH
- digital art internship Columbus, OH
- digital service engineer Columbus, OH
- digital developer Columbus, OH
- digital analytics Columbus, OH