Digital Platforms & Customer Experience Leader
AEP
AEP in Columbus, OH seeks a Digital Platforms & Operational Resilience Manager to own the customer-facing digital experience across web, mobile, IVR, and messaging channels. You will translate priorities into a multi-year digital roadmap, drive adoption, reduce customer effort, and improve satisfaction while coordinating with Customer Care Operations, IT, and operating companies. Lead end-to-end initiatives, monitor outcomes, and ensure regulatory compliance and operational readiness. #J-18808-Ljbffr AEP
Vacancy posted 3 days ago
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