ServiceNow SME

I have an opening for a ServiceNow SME that can provide their subject matter expertise for an existing ServiceNow environment. Must have experience with CMDB, must be an expert in CMDB, and experience with CSDM Framework. Strongly prefer candidates with healthcare experience (insurance, hospital). This person will work closely with product owners, developers, other SMEs. The client has stated that they might consider converting someone FTE with them after 6 months but likely to keep it as a long term contract.


Rate: $65/h c2c
Length: 6 months+
Location: REMOTE, client sits on the EAST COAST
Status: US citizens, or Green Card holders, the client mentioned a possibility but not guarantee of conversion, they don't provide visa sponsorship.


Location: This position is remote but requires the person to be local to one of the states listed.
Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington (state), West Virginia, Wisconsin, Wyoming

• At least 5-years' experience as ServiceNow (CMDB) SME.
• Knowledge of CSDM framework.
• Review CMDB health Dashboard 3 days a week to address duplicates through the CMDB Duplicate Remediation Tool.
• Review Required/Recommended attributes and develop a worklog to address gaps.
• Meet with individual application SMEs and help populate service mapping questionnaire for each application and each instance of the application.
• Review list of agents - update out of date agents and troubleshoot agents with errors.
• Review the VMware discovery jobs - review errors, troubleshoot credentials/access.
• Data Dictionary - fill out data dictionary pages for managed CI classes.
• Configuration Management Plan (CMP)
• Potential curate ideas/incidents/problems/questions for what needs to come through CMDB Lead
• Duplicative deployment work - minor CMDB customizations (custom attributes, attribute lists/entries), skeleton service creation (name, owner, entry point, other settings) to prep for mapping.