Tier II Wi‑Fi Support Tech (Evenings & Weekends)

Boingo Wireless

Boingo Wireless in Frisco, Texas is hiring a Tier II Customer Service Agent. The role involves troubleshooting Wi-Fi and cellular connectivity issues for military customers and providing support through email, phone, and chat. Ideal candidates possess a customer-first mindset, strong networking knowledge, and familiarity with troubleshooting across devices. The position is part-time, requiring 16 hours per week on Thursdays and Fridays. Tools like Salesforce and Jira are preferred for managing tickets and customer interaction. A background in technical support is preferred. #J-18808-Ljbffr Boingo Wireless

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Vacancy posted 3 days ago

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