Dental Customer Care Representative

Job Description

Job Description

Enhance Patient Experiences – Join our team as a Dental Customer Care Representative! Assist with front desk operations, engage with patients, and ensure our department delivers exceptional, patient-centered service

POSITION SUMMARY: 

The Dental Customer Care Representative is responsible for a variety of patient centered customer care activities. This will include review of all dental appointments, scheduling follow up and missed appointments, Managed Care Organization (MCO) claims work, obtaining DCFS consents for all dental sites and managing patient traffic flow at the Broadway front desk. This position reports to the Dental Unit Manager.

Education/Other Requirements:  

• High School Diploma or equivalent
• 2 years of experience in a position that required knowledge of insurance terminology.
• Knowledge of dental terminology, Insurance background, front office skills; including various computer and internet applications.

Crusader Community Health serves the Rock River Valley area with quality primary health care for all people in need. CCH provides a comprehensive benefits package which includes: Medical, Dental, Flexible Spending/Health Savings Account, Life Insurance, Accident Coverage, Critical Illness Coverage. Employees enjoy company paid Life Insurance, Short Term Disability and Long-Term Disability, paid Holidays, Personal Days, accrued Paid Time Off hours (PTO)- 15 days in the first year, and access to CE Direct (to receive some of your continuing education credits required to maintain your licensure). Additionally, employees may enroll in the CCH 403(b) Retirement Plan, with employer match after one year of service.

Crusader Community Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, family responsibilities, reproductive health rights, family responsibilities, or any other status protected under federal, state, or local law.