Front Desk Host

Job Description

Job Description

We’re looking for positive, amiable people who can connect with children and parents, supporting them each step of the way while maintaining light administrative functions with a keen attention to detail. This role has real impact on the lives of families in our community, engaging them in fun and uplifting experiences that become lasting memories!

We are seeking a Front Desk Agent to join our energetic and growing team! The successful candidate will be responsible for greeting clientele as they are entering/exiting, customer communication via email, SMS, and phone, processing transactions, resolving inquiries and issues, promoting programs and events, and maintaining the facility. This role requires a friendly face and upbeat attitude, excellent organizational skills, strong attention to detail, and the ability to work independently in a fast-paced environment.

Requirements

Customer Communication:

• Greet everyone as they are entering or exiting the facility.
• Answer phone calls/return voicemails promptly
• Reply to emails and SMS messages from customers and potential customers in a timely manner.

Processing Transactions/Resolving Inquiries and Issues:

• Accurately process card transactions.
• Resolve any transaction/account issues.
• Respond to any in person inquiries/questions.
• Follow up on action items and ensure completion.

Promote Programs and Events:

• Promote programs and upcoming events using knowledge of the business and in person marketing skills.
• If needed/interested, attend events to assist with promoting AGS!

Maintain the Facility:

• Keep the front desk area neat and tidy.
• Organize and maintain displays of flyers, trifolds, and other marketing materials.

Other:

• Manage inventory and ensure accurate tracking and stock levels.
• Ensure all customer service technology functions properly and alert management of technical issues.

Requirements:

• High school diploma or equivalent; additional certification or degree in hospitality or communications is a plus.
• Proven experience in administrative roles, preferably in customer service or operations department.
• Excellent organizational and time management skills.
• Strong attention to detail and accuracy.
• Ability to work independently and meet deadlines.
• Excellent communication and interpersonal skills.
• Complete both of our short assessments (about 5 minutes each) before or right after applying. Applications with both completed are reviewed first:
• Culture Index survey
• Skills game assessment