Delivery Manager- Informatics

The Informatics Delivery Manager (DM) is primarily accountable for fulfilling all contractual obligations for Zifo related to our customer engagements. This role realizes the ‘one hand to shake' concept, enabling both customers and internal Zifo stakeholders to work with one primary point of contact for all servicing needs for the specific engagement. The DM provides strategic and technical leadership, as well as consulting and program/project management skills required to analyze customer needs and opportunities to ensure Zifo successfully delivers a solution that meets the customer’s objectives and goals. Responsibilities Overall accountability for the successful delivery of all projects and Zifo services in the engagement and ensure all service delivery contractual obligations are met. Govern project health by using metrics‑based health checks, perform corrective and preventive actions for any deviations, and follow‑up. Chair engagement steering committee and other operational meetings including senior leadership from the customer and Zifo; track action items, monitor and report progress periodically. Conceive and implement engagement improvement plans from a service delivery improvement/optimization perspective. Devise and implement continuous improvement plans, ensuring mutual gains for both the customer and Zifo. Oversee engagement operations such as staffing, invoicing compliance, contract renewals, and managing resource movements. Manage customer relationships across all levels to improve overall customer maturity across all serviced segments. Assess and manage CSAT by implementing focused improvement plans. Contribute to business development – perform account mining, support RFP/pursuits. People management – provide performance feedback on Zifo resources to line managers. Provide strategic project and program management consultative guidance to customers by proactively identifying business or technical challenges or opportunities for improvement. Deliver thought leadership to customer engagements by offering proactive insights into industry trends. Manage, motivate, and mentor cross‑functional and enterprise project teams across the globe. Ensure a seamless customer experience while coordinating across various Zifo services teams in different geographies. Resolve conflicts between Zifo service lines, keeping customer interests as priority. Function as the first point of escalation from Zifo, providing timely and effective resolution and conducting retrospectives to address root causes. Required Skills R&D Informatics skills. Prior experience in pharmaceutical or biotech research and development industry. Understanding of drug discovery and development processes. Independent, self‑motivated, and results‑driven mentality. Willingness and ability to acquire new technical skills and business principles quickly. Active contribution to business development through strategic discussions with account executives and proactive client engagement. Experience with productivity tools such as Visio, Excel, PowerPoint, Word, and Microsoft Project. Analytical mindset with the ability to thrive in ambiguity. Outstanding written and verbal communication skills. Experience making impactful presentations to D+ and C‑Suite audiences. Managing a portfolio of projects. Coordinating strategic road‑mapping. Resource and effort planning. Project planning and scheduling. Scope and time management. Qualifications Bachelor’s/Master’s degree or equivalent in management, life sciences, or IT (mandatory). Minimum 10 years of experience as a business technology consultant or project manager. Minimum 8 years of experience working with a customer/client‑focused delivery model and global solution deployment, preferably in the pharmaceutical or life sciences industry. Active PMP, PgMP, or Prince2 certification. Experience managing large customer engagements (≥$5M revenue, 50+ global team members) with multiple services offered by the provider. Expertise in project management, SDLC types, and people management. Familiarity with global delivery models and multidisciplinary teams across varied geographies. Consultative capabilities to convert business problems into opportunities. Flexible in handling tactical issues with the ability to think strategically. Expertise in crisis/problem management and willingness to get hands‑on to expedite resolution. Coach teams to improve collaboration and outcomes. Innovative mindset with a focus on continuous improvement. Experienced managing large and concurrent projects/programs. Benefits We offer a competitive compensation package including accrued vacation, medical, dental, vision, 401k with company matching, life insurance, and flexible spending accounts. Zifo is an equal‑opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #J-18808-Ljbffr Zifo