Alabama Licensed Operations Manager

Leading insurance sales and service operations in a virtual environment, the full-time Alabama Licensed Operations Manager will drive performance across key business metrics while ensuring exceptional customer experience and managing a team of front-line leaders. Key responsibilities Lead, coach, and develop front-line leaders to enhance insurance service operations Analyze operational and sales performance data to identify trends and resource needs Manage daily operations to improve sales, quality, and operational effectiveness Required qualifications Bachelor's degree preferred Five or more years of coaching, leadership, or management experience Contact center or BPO leadership experience strongly preferred Personal lines insurance license or the ability to obtain licensure Proven budget management and P&L experience