Patient Access Representative

Cleveland Clinic Health System

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Patient Access Representative

Location

Akron

Facility

Akron General Medical Center

Department

Patient Scheduling-Cleveland Clinic Akron General

Shift

Days

Schedule

9:30am-6:00pm

Job Summary

USW Bid Period: 03/20/26 - 03/26/26

Job Details

Join us at Cleveland Clinic Akron General Hospital where we have been providing world-class care to our community for over 100 years. Here, we strive for patient-centered care and comfort with our collaborative team of healthcare professionals. We are committed to serving the community and treating our patients as family.

Caregivers in the Patient Registration Area are the first point of contact for many of Akron General's patients. As a Patient Access Representative, you will ensure patients and families have an exceptional experience with each interaction. In this role, you will be in a call center environment, answering incoming calls and placing outgoing calls between patients, offices and other departments. This position is a great steppingstone to others in Customer Service or departments within the Cleveland Clinic system.

A caregiver in this position works Monday-Friday from 9:30AM 6:00PM.

A caregiver who excels in this role will:

• Register, schedule and pre-register patients for inpatient, emergency and outpatient tests and procedures.
• Educate patients regarding their benefit levels, review eligibility, prepare estimates, advise patients of out-of-pocket expenses, collect payments, apply payments and maintain security of payments.
• Complete accurate face-to-face and phone interviews to obtain demographic, insurance, medical and financial information.
• Schedule services and provide the physician's office and/or patient with accurate date and time information, room availability, physician availability, typical time needed to complete the procedure and/or procedures that conflict with each other.
• Complete questionnaires to assist departments with preparing for patients.
• Utilize the screening tool for self-pay patients to determine any possible payer source.
• Refer patients to financial counselors.
• Advise patients of and generate Advanced Beneficiary Notice (ABN) and/or Assumption of Financial Responsibility (AFR).
• Obtain, scan and index physician orders.
• Cross train to staff all patient access areas.

Minimum Qualifications

• High School Diploma or GED
• One year of customer service work experience OR higher education and training
• Proficiency in data entry
• Knowledge of medical terminology
• Excellent customer service skills

Preferred Qualifications

• One year of hospital clerical or billing work experience
• Call center experience
• Insurance knowledge

Personal Protective Equipment

Follows standard precautions using personal protective equipment as required

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration:

Please review the Equal Employment Opportunity poster.

Cleveland Clinic is pleased to be an equal employment opportunity employer.